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Customer Reviews.

service

5

as mentioned above, I am always well looked after

28 November 2018

sales

5

As I said above it was totally down to the sales person who we dealt with.

28 November 2018

sales

5

Staff were really helpful - Particularly Andy & Sue

27 November 2018

service

2.5

As per previous question. The recent experience was fine however the non contact since I bought the car is not what I would expect.

27 November 2018

service

5

Pleasant staff - very attentive !

27 November 2018

service

5

The service was complicated by the time given.

26 November 2018

sales

3

See answer 1. It also took 2 weeks of me constantly chasing to get finance documents emailed

25 November 2018

service

4

All good although I’m still waiting to hear if a part has arrived

22 November 2018

sales

4

Some processes with respect to internet sales got a bit confusing, rushed where “no rushing” was requested. Original delivery was cancelled last minute.....this was addressed & compensated for once the manager helped. A few details remained a mystery

22 November 2018

sales

5

Great service

21 November 2018

service

5

Very efficient and friendly

20 November 2018

service

5

Great Service from start to finish.

19 November 2018

service

5

Made a small error on the bill that I had to correct. otherwise good.

16 November 2018

sales

5

Sorted out everything brilliantly and the salesperson Sue was really helpful.

13 November 2018

sales

5

I was always kept up to date

12 November 2018

service

3.5

Unaware my service plan had run out

10 November 2018

service

5

DID WHAT THEY SAID

09 November 2018

sales

5

I knew what I wanted, the sales personnel recognised that and didn't try to patronise or bully me into buying additional features. I was kept informed through all the production stages and the delivery was at my timing and convenience.

09 November 2018

sales

5

Nothing was to much trouble and we had great confidence in Kim who guided us through the process.

09 November 2018

sales

3.5

Mini test drive at a different centre to purchase. Purchase done on line.

09 November 2018

service

3.5

Very very difficult to book a service with Mini . After 4 attempts and failed promises to call back I finally succeeded.But the service and repair was executed well and Mini redeemed themselves.

08 November 2018

service

5

Great customer service, very customer friendly dispatched in a professional manner

06 November 2018

service

5

I normally receive a phone call telling me the vehicle is ready to pick up but didn't get one this time. However the vehicle was ready at the previously agreed time when my husband picked it up so it didn't cause an issue

06 November 2018

service

2

My car went in for a service & came back with a very noticeable dent & scratch. Although this has been handled quickly & efficiantly and my car is being repaired I did not expect this to happen during a service!

02 November 2018

sales

5

Kim very knowledgable and helpful

01 November 2018

sales

3

The order process was straightforward but the handover was disappointing and there was a problem with the car

31 October 2018

sales

5

We were kept informed at every stage throughout our purchase.

31 October 2018

service

5

Service desk person extremely helpfull

30 October 2018

service

5

Overall fantastic.

29 October 2018

sales

5

It was very straightforward.

25 October 2018

sales

5

Overall great service and quick to have car ready.

24 October 2018

service

3

On way home from garage tyre pressure warning light came on. Checked the new tyres that had just been fitted and found tyre pressure badly out.

21 October 2018

sales

5

Wow - the build up was great, the car was wrapped & even had a bow put on it! Sue was great

19 October 2018

service

5

Everything was explained prior to the survive and I was rung when my car was ready to pick up.

19 October 2018

service

5

The service was completed on time and leaving and collection of the car was quick and simple.

18 October 2018

sales

5

Dedicated attention to our sale and the eventual new showroom facilities

18 October 2018

service

3

Had to wait longer than expected

17 October 2018

service

5

Service don in allocated time

17 October 2018

service

1

The service has been pretty terrible. We had issues with a wheel and tyres and were promised numerous call backs to such an extent we eventually went elsewhere.

17 October 2018

service

5

Polite, courteous staff who explained everything well.

16 October 2018

service

5

Arrangements went to plan.

16 October 2018

service

5

Everything carried out to time scale. Staff very helpful

13 October 2018

sales

5

I have had excellent service from my first enquiry right up to today when I took delivery. Mary Miah from Partridge in Southampton has been so helpful and kept me informed of progress throughout and today explained everything in great detail.

11 October 2018

service

3.5

just good and friendly service

11 October 2018

sales

5

Brilliant service from Mary Miah at the showroom. She was informative, never made us feel rushed and was very knowledgeable.

11 October 2018

sales

5

Very happy

09 October 2018

service

5

Customer service was wonderful from booking and the folloup to the actual service l was kept informed every step of the way. The service itself was extremely excellent. The car was cleaned as part of service which was extra element to satisfaction.

08 October 2018

sales

5

Partridges communicated well and made the process as smooth as possible.

06 October 2018

sales

5

Andrew was very knowledgeable and easy to do business with without being pushy.

02 October 2018

service

5

Very friendly staff and environment