Again - they do what I ask and deliver to expectations
As above. Also the car was kept over the weekend rather than 1 day as explained on the phone. Which meant I had to take extra time off work to collect the car.
My mini is running like a dream thanks to your service technicians.
KNOWLEDGABLE & EFFIECIENT
Kept informed. Work completed to high standard. Nice clean car to collect
Extremely helpful and tried their best with customer services
no problems and good staff
Bit of a nuisance having to return to the garage 3 or 4 times to complete paperwork - staff were lovely and nice surroundings
Tom Izett is excellent
Not really sure what had been done to the car.Had to call for clarification as paperwork is standard and confusing.Also was asked if I wanted the car to be washed to which I said yes. But car came back NOT washed.
It was serviced and beautifully cleaned
No fuss, no bother.
Courteouis and attentive staff
Raj Singh was very helpful and professional. Kept us informed and did a great handover to us
very kind and helpful
The overall customer experience is not great. The only lady that ever gives 110% where ever possible is the lady with the short Platinum hair ( lives in Twyford) lol but I didn't deal with her this time.The girl who I dealt with first was also nice.
Met all expectations
Professional service and staff
I loved the whole experience, Kim made the journey from initial contact to pick up seem seamless and made every effort to accommodate my requests.
The main person I dealt with was very good, organised, personable and knew her job. However when she had a day off and I needed to ask a question her colleague was next to useless and could not help at all. Without him would have been 5 stars
Giving good customer service needs you never stop trying!
I was kept regularly informed of the progress of my car during production. I did not feel rushed at all through the whole process and the representatives were more than happy to answer any of my questions via email, telephone. Delivery went smoothly
Difficult to get appointment as so busy and told only answer to my warning light was to self recover
Our sales rep was great. He had the right balance of sales pitch and we felt he really listened to what we wanted. We didn't feel pressured into the sale which had a more positive effect.
Great service and follow up
The sales people were friendly and helpful but sometimes didn't have complete knowledge of the complex model range and options.
Everyone was helpful and it was great that they were dog friendly.
They've had the opportunity to overcharge me many times in the past and never have,I fully trust them,which for a garage/car dealer is unheard of.
When finally authorised brake fluid change completed
Everything explained, activity covered under TLC warranty, what's not to like.
Stress free service
Thorough explanation of service carried out. I also appreciated the small video giving a running commentary as my car was checked.
Salesperson was very professional, courteous and never pushy
The sales dept have been excellent ( and patient) with dealing with my purchase from test drive to completion.
There are plenty of new and used Mini's to view. The showroom is 'fun' and we were offered refreshments on both occasions. Andy went the extra mile to get me my new Mini before the expected delivery date which was a huge bonus.
The Mini Centre were very efficient and very helpful
Kim was fab and listened carefully to what I wanted. It was fun meeting with Kim and she was effective, not the ball and so helpful!
The salesman talked me through everything very thoroughly and in a very sympathetic manner. My car was delivered on time
the service was very well handled but the last star is missing because your location is too remote from winchester
Good customer service and got everything sorted out as quickly as possible and kept me up to date, especially as my car needed to be in for longer than expected. Also great after service with a beautiful hamper - thank you!
Clear information and consultation, time scales kept too
friendly staff and car was always ready on time
Efficient and pleasant service
For the reasons given above.However I must say the man that dealt with me on 23rd was very helpful and I have no complaints about 23d September.
Extremely friendly staff and able to answer all questions asked
Work programmed for a time convenient to myself