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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
244 ratings and 172 comments received in the last 90 days.
03 February 2026
From start to finish the service that I received was excellent Chris Holder kept me updated throughout.
30 January 2026
Rowan was an extremely helpful and attentive advisor. He was in contact with me every step of the way and answered any questions or queries quickly.
27 January 2026
Leased vehicle, however not made to feel like a 'lease' customer
25 January 2026
All the staff were very knowledgeable and friendly.
05 January 2026
It was lovely, straight forward, helpful, nothing seemed like an issue. Lovely experience with Ricardo Lopes
04 January 2026
Delivery service is excellent. Ricky has done a great job.
04 January 2026
The whole process was really smooth, and Chris responded really fast and nicely.
31 December 2025
Service at dealership always good despite issues arising from Mini Europe systems
30 December 2025
Lovely experience collecting the car, which i hadn't expected. Advisor was helpful in explaining how to set up my access to the vehicle and the process of signing documents was efficient.
30 December 2025
Very good service and regular and reliable timely communication meant we were involved at all times
28 December 2025
When I was describing the car I wanted Chris quickly recognised it was the one in the showroom, he managed to turn it around super quickly for me so I don't have to wait weeks/months to pick up my new car.
27 December 2025
Shaun and Ricky were very helpful throughout the whole process
27 December 2025
Fantastic customer service, made to feel like they really care. The whole experience from my first test drive to the great reveal and handover was so amazing.
25 December 2025
Car was dirty , came direct from the holding compound. Had manufacturer paint on windscreen. Been stored in a muddy field by the looks of it. Team were very evasive about delivery time , which wasn't until 7 pm - due to the lorry breaking down
22 December 2025
The car was delivered with two scraches on the rear bumper and we are still waiting for a response from the dealer.
22 December 2025
Very satisfied Ricky couldn't have done anything further. He kept us up to date at all times as we had requested a specific date for delivery. He managed to deliver the Mini on this date and made the delivery very special.
21 December 2025
Well managed
19 December 2025
Rocardo Lopes of Partridge Mini in Southampton was incredibly professional and courteous at all times
19 December 2025
Everyone very professional and friendly
05 December 2025
All done on line. When I did speak to someone really good e. g James who gave me an intro to the car on the phone
04 December 2025
Friendly staff, clean surroundings and nice coffee and biscuits
30 November 2025
Everything happened so quickly and easily
27 November 2025
It was all just smooth sailing
25 November 2025
Ben was brilliant went through everything with me o behalf of Chris. They both made sure I was well looked after
20 November 2025
Stress free process!
17 November 2025
We don't actually visit the MINI Centre as we leased the car through a third party, however the car was delivered on time and all of the staff were very friendly
16 November 2025
From ordering to collection it was a seemless process. I'm so glad that I went to Partridge Mini.Rowan was very helpful especially when it came to my collection day we arrived a little early and nothing was too much trouble, Loved the grand unveiling
04 February 2026
The team (and Esther in particular) was friendly, helpful and resolved our issues. Great service as always!
04 February 2026
The team were very good
04 February 2026
Supportive, friendly and efficient staff. In particular, Esther was great, and also the lovely receptionist (apologies, I didn't catch her name)
04 February 2026
This mini is experience has been perfect ! Esther always kept me in the loop with what's been going on with my vehicle great communication !
03 February 2026
Generally everything appeared satisfactory with the service and communication. However, I was shocked to discover that money had been stolen from the car and although I was reimbursed it did not seem to be taken seriously and I felt fobbed off.
03 February 2026
Always great customer service and attention on my car. Always notified of progress and problems with the car to be sorted. So glad to be back on the road with a safe car. Thank you to everyone
03 February 2026
Excellent communication kept me informed during the day and when car could be collected. Everything performed in a timely manner.
02 February 2026
Esther was extremely helpful from start to finish, she was cheerful, friendly and nothing was too much trouble.
01 February 2026
Generally happy with work carried out. Received phonecall stating my Mini had failed due to rear camera partially blocking rear reg plate and they couldn't see how it was wired in. My son and a friend looked at it neither mechanics and saw (cont)
01 February 2026
All my expectations were met....I was warmly welcomed by Esther who booked me in and kindly provided me with a coffee. My car had new front tyres fitted, was valeted and had a survey performed to confirm the work required for my upcoming MOT/service.
31 January 2026
Excellent service and communication from the staff throughout.
31 January 2026
Efficient and reliable
30 January 2026
The repair took FAR too long.... how can you not have wheels in stock... but the staff (specifically Esther) were amazing.
29 January 2026
My service was completed in good time and I was notified about a bulge in my tyre and had that changed as well. My mini was also returned lovely and clean.
29 January 2026
Great customer service
28 January 2026
Sir - as long as Esther Dewey remains on the Partridge payroll charged with looking after me and my Mini Cooper through the intricacies of Service, I'm a happy bunny
28 January 2026
Very efficient service And superb support by Esther in the reception area - she kept me informed of how it was proceeding, really helpful
28 January 2026
Helpful friendly staff at all points of contact
28 January 2026
great service, was able to collect my car in a timely manner.
28 January 2026
From start to finish a wonderfully friendly and efficient service! Thanks Mini
28 January 2026
From start to finish Esther kept me updated.
28 January 2026
Excellent service for my Mini and kindness, consideration and courtesy while I waited .
28 January 2026
All staff very helpful and professional as usual. Nothing too much trouble if you have questions or queries regarding your car.
25 January 2026
Clear and regular updates before and during the service and flexible options for drop off and pickup
25 January 2026
Esther as usual was welcoming, professional amd friendly
24 January 2026
The garage took my car early and allowed us to pick it up next day but one. The Sunday staff coped very well with me walking straight past the 'Welcome sign in machine" and made an effort to show me how it works. The regular lady on Tuesday took us v
23 January 2026
My damaged alloy was repaired satisfactorily & happy to give 5 star review. However ( see next comments)
22 January 2026
Easy to park friendly staff hot and cold drinks and biscuits while I waited . Car was washed and brought to the door as heavy rain .
22 January 2026
Great communication Esther was brilliant, I was out of the country but she messaged me every step of the way and arranged for my mini to be delivered to my drive
21 January 2026
Easy check in, friendly staff
21 January 2026
Awesome experience
20 January 2026
Friendly efficient knowledgeable staff and the reception team are excellent.
20 January 2026
All okay
20 January 2026
Booking in and checking in process seamless as always. Help upon arrival and coffee.
18 January 2026
I haven't been in yet, I just booked a service
17 January 2026
Service was performed as expected & communication from reception was good
17 January 2026
I was kept informed of progress all the time.
17 January 2026
Everyone is very friendly and helpful
17 January 2026
Every aspect of the service and my visit was made very easy due to the teams friendly and professional customer service.
16 January 2026
Everyone was very helpful. The lady who looks after the customers is brilliant. Very friendly, cheerful and knowledgeable.
14 January 2026
Brilliant customer service
14 January 2026
I was kept well informed of the work required
13 January 2026
Helpful colleagues and all work completed to time
11 January 2026
Great service from start to finish.
11 January 2026
The whole process was handled quickly and efficiently and had regular updates on the progress on my vehicle
10 January 2026
Good service quality
10 January 2026
When I picked up my car I was told it had been vacuumed inside. However, when I got into the car, it hadn't been touched which was very annoying. (N/B The outside of the car wasn't washed due to the weather which was perfectly understandable)
10 January 2026
Always brilliant service provided & staff very friendly! Esther in particular is always extremely helpful
08 January 2026
Very welcoming staff and a comfortable waiting area.
07 January 2026
Excellent service from this centre particularly from Esther who ensured i knew exactly how the work was progressing at all times
07 January 2026
Friendly, timely, thorough
07 January 2026
All works completed and car returned early
07 January 2026
Excellent service from booking in to collection.
05 January 2026
Great
05 January 2026
Left my mini for its MOT and was constantly kept updated with progress.
05 January 2026
As above also receptionist was very helpful
03 January 2026
All round excellent service
03 January 2026
Very efficient service from start to end.
03 January 2026
Fantastic
31 December 2025
Very satisfied
30 December 2025
Great communication skills, really efficient and friendly staff. Esther is particularly good.
29 December 2025
Everything was checked and even what I forgot to say about was flagged up and fixed
29 December 2025
I was upset that as soon as I left the service center the signs of low pressure of car tyres came up. When the car reaches a center, why wasn't the tyre pressures checked?I just felt it was poor in the part of the assessment.
27 December 2025
Always so accommodating, staff are friendly and helpful always
27 December 2025
Kept me informed during the servicing process.
26 December 2025
Far tooo expensive for an oil change
24 December 2025
As above, all was done efficiently and they listened to all my requests.
24 December 2025
The team are always so helpful and professional, and communication during the service was great.
23 December 2025
Ricky went the extra mile for me.
23 December 2025
On time, car clean, good curtesy car
23 December 2025
Kept updated during the day
23 December 2025
Always kept up to date with the progress of my car being sorted out
21 December 2025
Esther is brilliant at what she does, always goes above and beyond
21 December 2025
The ladies here in Chandlers Ford are always friendly and helpful
21 December 2025
No problem
20 December 2025
Excellent service
20 December 2025
It was ok. It wasn't personal, it wasn't an experience that was memorable where one would be mindful of ensuring I use the service again next year.
17 December 2025
Car cleaning was not not great - had to reclean all the glass as very smeared
17 December 2025
Was completely satisfied with my visit to Partridge and dealing with Esther Dewey who always know what is going on and is always bright and cheerful
17 December 2025
Partridge are good, & Esther Dewey from the team is fantastic (deserved a shout out, credit to the brand).
16 December 2025
Helpful personnel.
16 December 2025
Always superb service.
16 December 2025
Polite and full knowing of what wants doing
15 December 2025
Completed everything asked for.
15 December 2025
Everything was fine
15 December 2025
Mini servicing is always comprehensive & includes great feed back. The customer care is highly professional.
14 December 2025
Attentive as always.
13 December 2025
Excellent service guidance particularly by Esther
13 December 2025
All done and dusted in the day. car returned clean, washed and tidy
12 December 2025
Great customer service. No problem when I turned up early and they slotted me in.
10 December 2025
All we could have asked for - very easy to do business with - full explanations and answers to our questions
10 December 2025
All items flagged were resolved and everything ran very smoothly
10 December 2025
From the east drop off and pick up to the live update of the progress I couldn't expect more
08 December 2025
Very friendly meeting from lady on reception and helpful lady that looked after my booking
08 December 2025
Very helpful from start to finish. Joe and Esther were great with their video and correspondence/information throughout the process.
08 December 2025
All great but the receptionist and Esther were particularly helpful
08 December 2025
Easy
07 December 2025
Friendly and efficient staff. Easy booking process.
06 December 2025
Very happy and a great team
06 December 2025
Esther is always so friendly and professional. The take away coffee I got when I dropped off my car was a nice touch.
06 December 2025
It's ok
06 December 2025
Brilliant service from beginning to end.Staff are polite and knowledgeable.Esther Dewey is an excellent service advisor.She always goes the extra mile.I am very confident bringing my car to Partridge of Hampshire for any work that my car needs doing.
05 December 2025
Customer service look after you and keep you updated on the repairs in question.
05 December 2025
Everyone was very friendly and I was kept up to date with the status of my car
05 December 2025
Consistently excellent customer service service
05 December 2025
Serviced the vehicle, complimentary car clean. Knew when to drop off and pick up, was notified by text how things were proceeding. Any interaction was greated with a smile and knoweldgable staff. Couldn't ask for more.
05 December 2025
This was an urgent repair carried out without warning thank you
01 December 2025
As befire
01 December 2025
Good customer service from drop-off for servicing until return of vehicle post servicing.
01 December 2025
Very helpful and good service. Kept me updated with progress.
28 November 2025
As above. Everything that needed to be done was carried out and the option to pick it up after hours was very helpful.
27 November 2025
Highly efficient members of staff who are extremely knowledgable, friendly and patient. In particular Esther who is your employee based at the dealership. Outstanding service.
26 November 2025
I don't consider txt messaging very professional. The car wash wasn't great either. The windows needed to be recleaned inside
26 November 2025
great and professional approach
26 November 2025
I was made to feel very welcome and kept fully informed about progress.
26 November 2025
Informative staet to finish
25 November 2025
Welcoming and friendly. Nothing is too much trouble. Service was quick and efficient. I really like the video that talks through the brakes, tyres etc too.
24 November 2025
Great service
23 November 2025
Easy to book a service and rebook when the first date needed to be changed. Satisfied with the servicing with video reporting.
22 November 2025
Very professional and slick
22 November 2025
Great service and personal attention
21 November 2025
As above I am very satisfied with the service received
20 November 2025
Esther handled the whole process very efficiently and my courtesy car was ready and waiting for me
19 November 2025
Quick and reliable service . I waited in reception for my service to be done and was very well looked after by the two lovely ladies in reception area .
19 November 2025
Service here is always very good. Esther is really friendly and very efficient letting you know how the service is going and keeping you updated
19 November 2025
Easy going and really friendly, nothing was too much trouble
19 November 2025
They went way out of their way to solve our problem
19 November 2025
The staff at Partridge Mini are professional and extremely helpful. I had to visit recently with a key issue and they sorted it within 24 hours.
18 November 2025
Excellence
17 November 2025
Wonderful staff! Extremely helpful and organized! Communicated brilliantly and we're done on time, even after doing a whole bunch of extras!!
17 November 2025
Quick check in and good communication
17 November 2025
Great service from Esther. Easy to drop the car off and pick up once work completed. Great to have text updates on progress plus the video links.
16 November 2025
Communication about what was happening throughout the service was great and work was done as specified
16 November 2025
Kept up to date on progress of work and car ready to collect on time
15 November 2025
It was a really easy and a pleasant experience.
15 November 2025
Quick, efficient, kept informed and updated
15 November 2025
Was offered & accepted a complimentary car wash & footwell vac but this never happened.
15 November 2025
Usually a good service, however this time I wasn't informed of a prolonged wait because of multiple servicing requirements. This made me late for other appointments
15 November 2025
All very easy and professional.
15 November 2025
Easy drop off Friendly faces Update message with progress
13 November 2025
Very easy to deal with and timeframe on when to expect car back clear and accurate
12 November 2025
Everything done on time as per schedule
12 November 2025
friendly and helpful from all staff
11 November 2025
Service was great but disappointed to have to take a new car in for such big work!
FIND Partridge of Hampshire.
Address
- 1 Stoneycroft Rise, Chesnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- 1 Stoneycroft Rise, Chesnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- Unit F1, Bar End Rd, Winchester, Hampshire, SO23 9NP
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
03 February 2026
Ben was excellent