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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
237 ratings and 169 comments received in the last 90 days.
24 February 2026
Chris was amazingly helpful, he was knowledgeable and attentive, and handled all my questions with professionalism and a smile
23 February 2026
Excellent service.
21 February 2026
I have had minimal trips to the dealership and have been able to complete admin on line.
11 February 2026
Everything we need , nothing we dont , and very well built. And a great dealer ( Partridge of Hampshire )
06 February 2026
Everyone in the dealer we came across was genuinely friendly and helpful. Great knowledge amongst all we spoke to.
03 February 2026
Ben was excellent
03 February 2026
From start to finish the service that I received was excellent Chris Holder kept me updated throughout.
30 January 2026
Rowan was an extremely helpful and attentive advisor. He was in contact with me every step of the way and answered any questions or queries quickly.
27 January 2026
Leased vehicle, however not made to feel like a 'lease' customer
25 January 2026
All the staff were very knowledgeable and friendly.
05 January 2026
It was lovely, straight forward, helpful, nothing seemed like an issue. Lovely experience with Ricardo Lopes
04 January 2026
The whole process was really smooth, and Chris responded really fast and nicely.
04 January 2026
Delivery service is excellent. Ricky has done a great job.
31 December 2025
Service at dealership always good despite issues arising from Mini Europe systems
30 December 2025
Very good service and regular and reliable timely communication meant we were involved at all times
30 December 2025
Lovely experience collecting the car, which i hadn't expected. Advisor was helpful in explaining how to set up my access to the vehicle and the process of signing documents was efficient.
28 December 2025
When I was describing the car I wanted Chris quickly recognised it was the one in the showroom, he managed to turn it around super quickly for me so I don't have to wait weeks/months to pick up my new car.
27 December 2025
Shaun and Ricky were very helpful throughout the whole process
27 December 2025
Fantastic customer service, made to feel like they really care. The whole experience from my first test drive to the great reveal and handover was so amazing.
25 December 2025
Car was dirty , came direct from the holding compound. Had manufacturer paint on windscreen. Been stored in a muddy field by the looks of it. Team were very evasive about delivery time , which wasn't until 7 pm - due to the lorry breaking down
22 December 2025
The car was delivered with two scraches on the rear bumper and we are still waiting for a response from the dealer.
22 December 2025
Very satisfied Ricky couldn't have done anything further. He kept us up to date at all times as we had requested a specific date for delivery. He managed to deliver the Mini on this date and made the delivery very special.
21 December 2025
Well managed
19 December 2025
Rocardo Lopes of Partridge Mini in Southampton was incredibly professional and courteous at all times
19 December 2025
Everyone very professional and friendly
05 December 2025
All done on line. When I did speak to someone really good e. g James who gave me an intro to the car on the phone
26 February 2026
Great service
26 February 2026
Very helpful and friendly receptionist. I was kept advised of progress every step of the way.Tom organised the service so the parts that were needed were pre ordered. Car was cleaned and looked new. Technicians sent video of their work. Brilliant.
25 February 2026
Excellent feedback throughout.
24 February 2026
Everything went smoothly with plenty of communication
23 February 2026
Very professional service
22 February 2026
Friendly and knowledgeable team. Work completed on the car without any fuss
21 February 2026
Booked in for oil and brake fluid service. All done and dusted within the time agreed.
20 February 2026
Ask mini c/ford
19 February 2026
Repair carried out to satisfaction
18 February 2026
Very efficient and friendly
18 February 2026
I had no issues. Staff were courteous and professional
17 February 2026
Good service and communication First world problems but the car wash this visit was very poor, previous visits have been outstanding
17 February 2026
Smooth booking process, work done professionally and promptly, kept informed of progress and well looked after in the show room.
17 February 2026
Easy to deal with
16 February 2026
Felt quite busy in the centre, but didn't take too long for the appointment (about 2 hours).
15 February 2026
Helpful staff, space to work while waiting and food service
15 February 2026
All works completed as advised, free courtesy car
15 February 2026
Always excellent
14 February 2026
Good service and pleasant to deal with. Esther is a real asset to Partridge Mini.
14 February 2026
The staff are very welcoming and attentive. Showroom is comfortable
13 February 2026
Estha and Matt have been very helpful and professional
13 February 2026
Friendly welcome. Good explanation of work that needs to be carried out.
13 February 2026
Friendly staff, so helpful and regular updates throughout the day
11 February 2026
The team were very informative through out the MOT . Showroom staff were very pleasant and helpful
10 February 2026
Was kept informed the whole time. With updates throughout.
10 February 2026
booked online very simple greeted with a smile from the lady on reception who took my key , she offered me a drink but i didn't stay , they texted me 1 1/2 hours later to say the car would be ready at 12.00 and it was
09 February 2026
Very pleasant staff.
09 February 2026
Everything from booking to pick up easy
08 February 2026
Quick and easy
08 February 2026
Esther and the other lady were very considerate towards me.
08 February 2026
Excellent customer service as usual.
08 February 2026
Friendly staff. Great communication. Easy to drop off car and pick up.
08 February 2026
Efficient booking , same for check in. Warm welcome
07 February 2026
Handled professionally. Great communication. Only downside was total time exceeded 3 hours when expectation was 3 hours would be the worst case scenario.
05 February 2026
Very clear video to explain
04 February 2026
The team were very good
04 February 2026
Supportive, friendly and efficient staff. In particular, Esther was great, and also the lovely receptionist (apologies, I didn't catch her name)
04 February 2026
This mini is experience has been perfect ! Esther always kept me in the loop with what's been going on with my vehicle great communication !
04 February 2026
The team (and Esther in particular) was friendly, helpful and resolved our issues. Great service as always!
03 February 2026
Excellent communication kept me informed during the day and when car could be collected. Everything performed in a timely manner.
03 February 2026
Always great customer service and attention on my car. Always notified of progress and problems with the car to be sorted. So glad to be back on the road with a safe car. Thank you to everyone
03 February 2026
Generally everything appeared satisfactory with the service and communication. However, I was shocked to discover that money had been stolen from the car and although I was reimbursed it did not seem to be taken seriously and I felt fobbed off.
02 February 2026
Esther was extremely helpful from start to finish, she was cheerful, friendly and nothing was too much trouble.
01 February 2026
Generally happy with work carried out. Received phonecall stating my Mini had failed due to rear camera partially blocking rear reg plate and they couldn't see how it was wired in. My son and a friend looked at it neither mechanics and saw (cont)
01 February 2026
All my expectations were met....I was warmly welcomed by Esther who booked me in and kindly provided me with a coffee. My car had new front tyres fitted, was valeted and had a survey performed to confirm the work required for my upcoming MOT/service.
31 January 2026
Excellent service and communication from the staff throughout.
31 January 2026
Efficient and reliable
30 January 2026
The repair took FAR too long.... how can you not have wheels in stock... but the staff (specifically Esther) were amazing.
29 January 2026
Great customer service
29 January 2026
My service was completed in good time and I was notified about a bulge in my tyre and had that changed as well. My mini was also returned lovely and clean.
28 January 2026
Helpful friendly staff at all points of contact
28 January 2026
great service, was able to collect my car in a timely manner.
28 January 2026
All staff very helpful and professional as usual. Nothing too much trouble if you have questions or queries regarding your car.
28 January 2026
Excellent service for my Mini and kindness, consideration and courtesy while I waited .
28 January 2026
From start to finish a wonderfully friendly and efficient service! Thanks Mini
28 January 2026
Very efficient service And superb support by Esther in the reception area - she kept me informed of how it was proceeding, really helpful
28 January 2026
From start to finish Esther kept me updated.
28 January 2026
Sir - as long as Esther Dewey remains on the Partridge payroll charged with looking after me and my Mini Cooper through the intricacies of Service, I'm a happy bunny
25 January 2026
Esther as usual was welcoming, professional amd friendly
25 January 2026
Clear and regular updates before and during the service and flexible options for drop off and pickup
24 January 2026
The garage took my car early and allowed us to pick it up next day but one. The Sunday staff coped very well with me walking straight past the 'Welcome sign in machine" and made an effort to show me how it works. The regular lady on Tuesday took us v
23 January 2026
My damaged alloy was repaired satisfactorily & happy to give 5 star review. However ( see next comments)
22 January 2026
Great communication Esther was brilliant, I was out of the country but she messaged me every step of the way and arranged for my mini to be delivered to my drive
22 January 2026
Easy to park friendly staff hot and cold drinks and biscuits while I waited . Car was washed and brought to the door as heavy rain .
21 January 2026
Easy check in, friendly staff
21 January 2026
Awesome experience
20 January 2026
Booking in and checking in process seamless as always. Help upon arrival and coffee.
20 January 2026
All okay
20 January 2026
Friendly efficient knowledgeable staff and the reception team are excellent.
18 January 2026
I haven't been in yet, I just booked a service
17 January 2026
Service was performed as expected & communication from reception was good
17 January 2026
Every aspect of the service and my visit was made very easy due to the teams friendly and professional customer service.
17 January 2026
I was kept informed of progress all the time.
17 January 2026
Everyone is very friendly and helpful
16 January 2026
Everyone was very helpful. The lady who looks after the customers is brilliant. Very friendly, cheerful and knowledgeable.
14 January 2026
Brilliant customer service
14 January 2026
I was kept well informed of the work required
13 January 2026
Helpful colleagues and all work completed to time
11 January 2026
Great service from start to finish.
11 January 2026
The whole process was handled quickly and efficiently and had regular updates on the progress on my vehicle
10 January 2026
Good service quality
10 January 2026
Always brilliant service provided & staff very friendly! Esther in particular is always extremely helpful
10 January 2026
When I picked up my car I was told it had been vacuumed inside. However, when I got into the car, it hadn't been touched which was very annoying. (N/B The outside of the car wasn't washed due to the weather which was perfectly understandable)
08 January 2026
Very welcoming staff and a comfortable waiting area.
07 January 2026
Excellent service from this centre particularly from Esther who ensured i knew exactly how the work was progressing at all times
07 January 2026
Excellent service from booking in to collection.
07 January 2026
All works completed and car returned early
07 January 2026
Friendly, timely, thorough
05 January 2026
Great
05 January 2026
Left my mini for its MOT and was constantly kept updated with progress.
05 January 2026
As above also receptionist was very helpful
03 January 2026
All round excellent service
03 January 2026
Fantastic
03 January 2026
Very efficient service from start to end.
31 December 2025
Very satisfied
30 December 2025
Great communication skills, really efficient and friendly staff. Esther is particularly good.
29 December 2025
Everything was checked and even what I forgot to say about was flagged up and fixed
29 December 2025
I was upset that as soon as I left the service center the signs of low pressure of car tyres came up. When the car reaches a center, why wasn't the tyre pressures checked?I just felt it was poor in the part of the assessment.
27 December 2025
Kept me informed during the servicing process.
27 December 2025
Always so accommodating, staff are friendly and helpful always
26 December 2025
Far tooo expensive for an oil change
24 December 2025
The team are always so helpful and professional, and communication during the service was great.
24 December 2025
As above, all was done efficiently and they listened to all my requests.
23 December 2025
Always kept up to date with the progress of my car being sorted out
23 December 2025
Ricky went the extra mile for me.
23 December 2025
On time, car clean, good curtesy car
23 December 2025
Kept updated during the day
21 December 2025
Esther is brilliant at what she does, always goes above and beyond
21 December 2025
The ladies here in Chandlers Ford are always friendly and helpful
21 December 2025
No problem
20 December 2025
Excellent service
20 December 2025
It was ok. It wasn't personal, it wasn't an experience that was memorable where one would be mindful of ensuring I use the service again next year.
17 December 2025
Was completely satisfied with my visit to Partridge and dealing with Esther Dewey who always know what is going on and is always bright and cheerful
17 December 2025
Partridge are good, & Esther Dewey from the team is fantastic (deserved a shout out, credit to the brand).
17 December 2025
Car cleaning was not not great - had to reclean all the glass as very smeared
16 December 2025
Helpful personnel.
16 December 2025
Always superb service.
16 December 2025
Polite and full knowing of what wants doing
15 December 2025
Mini servicing is always comprehensive & includes great feed back. The customer care is highly professional.
15 December 2025
Completed everything asked for.
15 December 2025
Everything was fine
14 December 2025
Attentive as always.
13 December 2025
Excellent service guidance particularly by Esther
13 December 2025
All done and dusted in the day. car returned clean, washed and tidy
12 December 2025
Great customer service. No problem when I turned up early and they slotted me in.
10 December 2025
From the east drop off and pick up to the live update of the progress I couldn't expect more
10 December 2025
All we could have asked for - very easy to do business with - full explanations and answers to our questions
10 December 2025
All items flagged were resolved and everything ran very smoothly
08 December 2025
Very helpful from start to finish. Joe and Esther were great with their video and correspondence/information throughout the process.
08 December 2025
All great but the receptionist and Esther were particularly helpful
08 December 2025
Easy
08 December 2025
Very friendly meeting from lady on reception and helpful lady that looked after my booking
07 December 2025
Friendly and efficient staff. Easy booking process.
06 December 2025
Brilliant service from beginning to end.Staff are polite and knowledgeable.Esther Dewey is an excellent service advisor.She always goes the extra mile.I am very confident bringing my car to Partridge of Hampshire for any work that my car needs doing.
06 December 2025
Esther is always so friendly and professional. The take away coffee I got when I dropped off my car was a nice touch.
06 December 2025
It's ok
06 December 2025
Very happy and a great team
05 December 2025
Consistently excellent customer service service
05 December 2025
Everyone was very friendly and I was kept up to date with the status of my car
05 December 2025
Customer service look after you and keep you updated on the repairs in question.
05 December 2025
This was an urgent repair carried out without warning thank you
05 December 2025
Serviced the vehicle, complimentary car clean. Knew when to drop off and pick up, was notified by text how things were proceeding. Any interaction was greated with a smile and knoweldgable staff. Couldn't ask for more.
FIND Partridge of Hampshire.
Address
- 1 Stoneycroft Rise, Chesnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- 1 Stoneycroft Rise, Chesnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- Unit F1, Bar End Rd, Winchester, Hampshire, SO23 9NP
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
26 February 2026
All good