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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
297 ratings and 189 comments received in the last 90 days.
06 April 2025
No issues
30 March 2025
Excellent customer service from Ricky Lopes
29 March 2025
Ricardo was great,really informative and nice a guy ,the service was 10 out 10 ????
28 March 2025
Chris Holder always makes the process seamless and his enthusiasm for the customer journey is always impeccable
28 March 2025
Ricky explained everything clearly so I knew exactly what I was buying and how the car worked. Ricky also created a wonderful and exciting atmosphere when I picked up my new mini.
27 March 2025
I was kept informed at all stages of the purchase and delivery of my new car. It was easy to email Christopher with any query and I would always get a quick reply.
25 March 2025
I was looked after by Chris Holder who was helpful, knowledgeable and communications were excellent throughout.
24 March 2025
Whole process from start to finish was all very easy
17 March 2025
Love my new MINI, so many more features to keep me busy!
17 March 2025
Very happy with our purchase
06 March 2025
Staff friendly and professional. Time taken to answer questions and demo equipment etc.
05 March 2025
Beth, looked after us very well covering all the bases.
05 March 2025
Ricardo Lopez was a pleasure to engage with. Cheerful and very helpful.
26 February 2025
Very easy process, Ben kept us in the loop the whole way
25 February 2025
Fantastic service
12 February 2025
Love our new little Go-Kart!
11 February 2025
great experience
04 February 2025
Sales process simple and straight forward and the handover was special
04 February 2025
My JCW Convertible was displayed beautifully in the handover bay and the sales process was smooth
03 February 2025
Very happy with our new MINI and loving all the new features
22 April 2025
Esther was super charming and helpful as always and is the only reason I would return. £415.33 plus VAT for a new battery was just too much. Total charge was £641.95 for a brake fluid change and a new battery.
21 April 2025
From the telephone e to the pickup the car everything was good
20 April 2025
Can be expensive and takes ages to get booked in
20 April 2025
Very satisfied. As usual Esther was very helpful and professional.
20 April 2025
Good communication. Staff polite and efficient
20 April 2025
No problems, great customer service.
19 April 2025
I liked the regular progress information, the video of the car checks and the pleasant and efficient service.
17 April 2025
Easy in and out for my service
17 April 2025
Esther was helpful
16 April 2025
Friendly and helpful customer service
16 April 2025
Good communication
15 April 2025
If booked a time with the Mini centre by phone but the app reminder gave a different time, I thought I had made a mistake in my diary so ended up being late for the appointment
15 April 2025
As above, Esther is brilliant
15 April 2025
Constantly notified on progress
12 April 2025
With all the online booking and auto check in it's a little impersonal but overall it works and is efficient
10 April 2025
Couldn't have asked for more.
10 April 2025
Esther, as usual was fantastic. The best customer service from any car service department that I have experienced.
10 April 2025
Kept in touch and finished early
10 April 2025
Kept updated at all times and kept to the timescale requested
10 April 2025
No additional comment
09 April 2025
Everything went smoothly and no hassle
08 April 2025
Esther was perfect
07 April 2025
Esther was extremely helpful and patient with my needs
07 April 2025
Work done, receptionist very helpful.
07 April 2025
Esther was fantastic. She was helpful and polite.
06 April 2025
Nothing to add
05 April 2025
Staff very helpful
05 April 2025
Great experience
04 April 2025
5 stars, very satisfied, good customer service, good communication
02 April 2025
My mini was given a lovely valet The staff were helpful, tentative, kind and thoughtful (eg Esther shared her popcorn with me!) I was given regular updates on progress, very helpful
02 April 2025
Quick service, problem-solving, very good value and highly trusted. The best in the business.
01 April 2025
Work completed as described in timely fashion
01 April 2025
I wasn't made to feel like a decrepit old woman!! I was kept informed of progress through the day and when things didn't go quite to plan, the stops were pulled out to put things right
01 April 2025
It worked like clockwork
01 April 2025
Was kept well informed through the time my car was in for service.
01 April 2025
Lovely service no complaints
01 April 2025
My service was dealt with efficiently and speedily
01 April 2025
Able to book in with short notice. Excellent customer service and knowledgeable staff particularly Ester.
31 March 2025
x
31 March 2025
Esther was a joy, friendly, attentive, helpful
31 March 2025
Highly efficient service; pleasant environment; professiuonal and helpful staff.
31 March 2025
I was impressed with the level of service which was friendly and efficient.
31 March 2025
Very pleased with the service I received, even including a complimentary car wash which was a great touch. Esther couldn't have been more helpful and friendly and made the whole experience very welcoming and smooth.
31 March 2025
Good communication and regular updates.
30 March 2025
Friendly and efficient - all you need
30 March 2025
Whilst the work got completed it took 4 weeks to get things sorted. Whilst Communication was great when purchasing the car it was not greatest when trying to get work authorised as many occasions I had to chase things
30 March 2025
Everything pre booked was completed on time.
30 March 2025
While u wait mot. Cleaned car and done on time
30 March 2025
Lady who served me was very organised and professional
28 March 2025
Quick
27 March 2025
I was told the approximate cost and the final bill was about the same, so no nasty surprises.
26 March 2025
Good service
24 March 2025
Service dealt with in a timely manner and I was kept informed on progress
24 March 2025
Very satisfied
23 March 2025
.
23 March 2025
Very clean, liked the video & felt it explained problem
22 March 2025
No complaints
22 March 2025
The courtesy car and valeting made the difference for me
20 March 2025
Esther is always the most helpful and professional person in the service team. She always keeps you up to date with progress and nothing is too much trouble
20 March 2025
From the initial consultation it seemed to take a long time to get the vehicle back on the road.
19 March 2025
Esther went out of her way to help, both on the phone ahead of and during my visit.
19 March 2025
Kept updated with service
19 March 2025
Would have been 5 stars but .. picking up took too long. The woman I had dealt with was lovely but busy. No-one else could help, just talk 'I've been on a how (not) to keep customers happy course' language.I didn't want to sit down or drink coffee.
18 March 2025
I requested an internal and external car clean but when I picked my car up it had not been done. So a little disappointed
18 March 2025
Esther the service contact looked after us very well and kept us informed at all times. Esther was very pleasant and welcoming and overall presented Partridge Mini excellently.
18 March 2025
The service was ok though there were aspects that stopped it being 5 star. Everyone was perfectly polite but it wasn't really anything more than average
18 March 2025
Good customer care but expensive
18 March 2025
Absolutely nothing to be unhappy with and great communication throughout.
17 March 2025
Esther excellent communication
16 March 2025
Always great service
16 March 2025
From booking to driving away the tho staff were exceptionally friendly and made suggestions as to how to include additioal work which had become necessary. More importantly, they made it happen.
16 March 2025
Like the car and the service
15 March 2025
Kept me informed at all stages.
13 March 2025
Excellent service from the agent who dealt with us - first class!
12 March 2025
Team was friendly and communicative
12 March 2025
Friendliness and efficiency at every step
12 March 2025
Been to this company three times on all three occasions I had problems nothing was straight forward
12 March 2025
Everything was done as we expected
11 March 2025
Great service
11 March 2025
I took it in for a software update re the battery problem recall, so I have no way of knowing if that was done correctly, but the people looking after me were very helpful. Had a useful chat to one of the technicians.
11 March 2025
Good communication and excellent customer service
11 March 2025
Excellent service from Adrianna, keeping me fully informed at all times.
11 March 2025
V helpful with the factory recall
10 March 2025
Good communication, nice showroom, helpful staff. Car ready and clean an hour before anticipated.
10 March 2025
excellent clean service
09 March 2025
Professional work at a competitive price.
09 March 2025
Managed to get my vehicle booked in at short notice due to warning light
09 March 2025
Labour costs are excessive with small issues costing too much to repair.
08 March 2025
No problems
08 March 2025
All good, priced well for main dealer , you have looked after our little Mini very well.
07 March 2025
No issues - everything was fine
07 March 2025
Work carried out promptly.
05 March 2025
Service was promptly and effciently delvered
05 March 2025
Communication was excellent. Lovely friendly service team. Appreciated the lift to the station and nice coffee.
05 March 2025
Excellent service throughout
04 March 2025
Friendly team and all went according to plan
04 March 2025
Adriana was nice, professional and kept me updated about the status of my car
04 March 2025
I have been getting a mobility car from partridge mini dealers for 15 years now and would highly recommend them to to my friends and family mainly because of the outstanding service that is given by the mini team overall
03 March 2025
as above, plus kept in touch
03 March 2025
Excellent communication and fault sorted out quickly.
02 March 2025
Esther has dealt with mycar servicing for several years now. Esther remembers my car and myself. I feel that Ivam a valued customer.
02 March 2025
Polite, helpful and respectful
02 March 2025
As per question 1
01 March 2025
Nice waiting area, good coffee and excellent service from every member of the team
01 March 2025
Car runs and feels like new
28 February 2025
The service was good, the wait time was a little long for my vehicle.
28 February 2025
Friendly and helpful staff
28 February 2025
I purchased the car
28 February 2025
Work carried out as requested / planned - kept fully up to date throughout the process
27 February 2025
Kept up to date throughout
27 February 2025
Very sadly, I had a lot of communication issues. I booked a basic £99 service but without asking me they did a much more expensive service. They charged me for screen wash when I had filled the day before, damaged a rear seat and drained my battery
24 February 2025
Staff very professional and kept me updated throughout the whole visit
24 February 2025
I did ask if the steering could be investigated but no feedback was given. The rest of the work was completed.
24 February 2025
Polite, helpful, kept me informed
24 February 2025
Your service staff are very switched on and helpful. My service was managed by Esther Dewey - she is an excellent representative of all that is BMW and MINI. Everything went according to plan. Thank you.
24 February 2025
Sat & waited - a bit longer than thought I would be waiting, but kept updated throughout
24 February 2025
Customer service was excellent. Esther was fantastic and so helpful. My mini broke down and they were able to fix it within 4 days
24 February 2025
Nothing was too much trouble, it was an easy and positive experience with the 2 staff that I saw. I loved the service video!
24 February 2025
See above
24 February 2025
Absolutely great.
23 February 2025
Nothing further to add
23 February 2025
Good service
23 February 2025
As above plus I feel your pricing is fair.
22 February 2025
Booking, drop off and collection all done seamlessly and a lovely clean car as a bonus
22 February 2025
Kept in contact re pick up
22 February 2025
I have always taken my car to yourselves which has been based on good service and will do so in the future
22 February 2025
Excellent! Everyone at Partridge is helpful, efficient and cheerful. Car valet was good too - it came back spotlessly clean.
19 February 2025
Very friendly and helpful staff and efficient service
19 February 2025
Not perfect
19 February 2025
As per above.
19 February 2025
Good helpful service
18 February 2025
Great staff
18 February 2025
As above
17 February 2025
slightly shaky start to the day but retrieved the misunderstandings later as to timing of when my car would be ready
17 February 2025
From initial contact to find a payment, I am always satisfied with the experience at Partridge. I particularly like the personalise video I get from the technician doing the work on my car.
16 February 2025
What work was required was communicated well, costs understood in advance.
15 February 2025
Esther kept me informed of the progress during the repairs.
14 February 2025
Esther was brilliant at keeping me informed.
13 February 2025
The work was carried out in a timely manner.
13 February 2025
Very helpful and courteous staff, also factored in recall earlier than scheduled which was a great bonus.
12 February 2025
On time good coffee friendly service
12 February 2025
As first answer
11 February 2025
Very efficient and friendly service
10 February 2025
the team are communicative, and work hard to meet customer's needs. Nothing seems to be a problem. Even trying to accommodate times I could get there to collect. It is appreciated !
10 February 2025
Esther looked after me from start to finish
09 February 2025
As above
09 February 2025
There were no adverse issues
09 February 2025
The online booking system could be improved as one of the services I'd requested hadn't shown up at the garage, it was only because Esther spotted the warning message when moving the car that it was picked up, not by the mechanic! Well done Esther.
09 February 2025
Prompt attention and excellent communication.
09 February 2025
As above
08 February 2025
Same as above
08 February 2025
Customer care was very good
08 February 2025
Unhelpful and no comprise
07 February 2025
satisfied with service
06 February 2025
Very good customer service, solved issues quick and easy
06 February 2025
Good communication
05 February 2025
From my first dealings with Esther my service adviser to the last she went out of her way to exceed expectation and is an exemplar in her role. Both her and the technical team/cleaners who MOT'ed, serviced and cleaned my mini did a perfect job. Thx
05 February 2025
More stars required
05 February 2025
Always nice to be welcomed by a friendly face as I had no hesitation visiting again, this time for my first MOT
05 February 2025
Full marks for the lady who was looking after me.
04 February 2025
The car was expertly serviced on the day required and there were no surprises, both in terms of any additional maintenance and the costs involved. The service advisor was excellent and kept me posted of progress throughout the day. Top marks.
04 February 2025
The fault appears to have been rectified
04 February 2025
This is the third time Esther has helped me with a couple of problems with my mini. She is always so friendly and helpful. Nothing is too much trouble. A real asset to the Partridge team.
03 February 2025
Very accommodating, friendly and professional. Always choose this centre, although it is not my local dealer, for looking after my ten year old Cooper Countryman SD Auto.
03 February 2025
Service was excellent.
03 February 2025
My car was damaged but is now being dealt with.
03 February 2025
Did a very nice job in the time frame agreed
01 February 2025
The service went smoothly from start to finish
06 April 2025
Was never good and everyone was great.