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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
263 ratings and 182 comments received in the last 90 days.
04 January 2026
Delivery service is excellent. Ricky has done a great job.
04 January 2026
The whole process was really smooth, and Chris responded really fast and nicely.
31 December 2025
Service at dealership always good despite issues arising from Mini Europe systems
30 December 2025
Very good service and regular and reliable timely communication meant we were involved at all times
30 December 2025
Lovely experience collecting the car, which i hadn't expected. Advisor was helpful in explaining how to set up my access to the vehicle and the process of signing documents was efficient.
28 December 2025
When I was describing the car I wanted Chris quickly recognised it was the one in the showroom, he managed to turn it around super quickly for me so I don't have to wait weeks/months to pick up my new car.
27 December 2025
Fantastic customer service, made to feel like they really care. The whole experience from my first test drive to the great reveal and handover was so amazing.
27 December 2025
Shaun and Ricky were very helpful throughout the whole process
25 December 2025
Car was dirty , came direct from the holding compound. Had manufacturer paint on windscreen. Been stored in a muddy field by the looks of it. Team were very evasive about delivery time , which wasn't until 7 pm - due to the lorry breaking down
22 December 2025
The car was delivered with two scraches on the rear bumper and we are still waiting for a response from the dealer.
22 December 2025
Very satisfied Ricky couldn't have done anything further. He kept us up to date at all times as we had requested a specific date for delivery. He managed to deliver the Mini on this date and made the delivery very special.
21 December 2025
Well managed
19 December 2025
Everyone very professional and friendly
19 December 2025
Rocardo Lopes of Partridge Mini in Southampton was incredibly professional and courteous at all times
05 December 2025
All done on line. When I did speak to someone really good e. g James who gave me an intro to the car on the phone
04 December 2025
Friendly staff, clean surroundings and nice coffee and biscuits
30 November 2025
Everything happened so quickly and easily
27 November 2025
It was all just smooth sailing
25 November 2025
Ben was brilliant went through everything with me o behalf of Chris. They both made sure I was well looked after
20 November 2025
Stress free process!
17 November 2025
We don't actually visit the MINI Centre as we leased the car through a third party, however the car was delivered on time and all of the staff were very friendly
16 November 2025
From ordering to collection it was a seemless process. I'm so glad that I went to Partridge Mini.Rowan was very helpful especially when it came to my collection day we arrived a little early and nothing was too much trouble, Loved the grand unveiling
09 November 2025
Very professional hassle free experience
09 November 2025
Ben was helpful
07 November 2025
Treated well and with enormous patience by Rowan at Partridge motors Eastliegh
04 November 2025
Shaun Greenley was a credit to you - very knowledgable, helpful & friendly
01 November 2025
Welcoming atmosphere in showroom and Shaun really helped us make the right decision Car delivered in good time. We're delighted with it.
31 October 2025
Explain everything very well and felt in the loop with delivery etc
29 October 2025
I am very satisfied with Partridge of Hampshire, they made the buying of the car, very easy, everything was taken care of, and the pleasant attitude of the salesman helped .The handover was excellent, no rush, everything was explained to me .
26 October 2025
Chris restored my faith in car sales people. He's a great guy and is a real asset to mini. They should be proud to have him as a sales representative.
23 October 2025
Less than impressed with my main bank not being recognised, causing delays then a recall notice before my mini was delivered.
07 January 2026
Friendly, timely, thorough
07 January 2026
Excellent service from this centre particularly from Esther who ensured i knew exactly how the work was progressing at all times
07 January 2026
All works completed and car returned early
07 January 2026
Excellent service from booking in to collection.
05 January 2026
Great
05 January 2026
Left my mini for its MOT and was constantly kept updated with progress.
05 January 2026
As above also receptionist was very helpful
03 January 2026
Very efficient service from start to end.
03 January 2026
Fantastic
03 January 2026
All round excellent service
31 December 2025
Very satisfied
30 December 2025
Great communication skills, really efficient and friendly staff. Esther is particularly good.
29 December 2025
I was upset that as soon as I left the service center the signs of low pressure of car tyres came up. When the car reaches a center, why wasn't the tyre pressures checked?I just felt it was poor in the part of the assessment.
29 December 2025
Everything was checked and even what I forgot to say about was flagged up and fixed
27 December 2025
Always so accommodating, staff are friendly and helpful always
27 December 2025
Kept me informed during the servicing process.
26 December 2025
Far tooo expensive for an oil change
24 December 2025
As above, all was done efficiently and they listened to all my requests.
24 December 2025
The team are always so helpful and professional, and communication during the service was great.
23 December 2025
Ricky went the extra mile for me.
23 December 2025
On time, car clean, good curtesy car
23 December 2025
Kept updated during the day
23 December 2025
Always kept up to date with the progress of my car being sorted out
21 December 2025
Esther is brilliant at what she does, always goes above and beyond
21 December 2025
No problem
21 December 2025
The ladies here in Chandlers Ford are always friendly and helpful
20 December 2025
It was ok. It wasn't personal, it wasn't an experience that was memorable where one would be mindful of ensuring I use the service again next year.
20 December 2025
Excellent service
17 December 2025
Car cleaning was not not great - had to reclean all the glass as very smeared
17 December 2025
Was completely satisfied with my visit to Partridge and dealing with Esther Dewey who always know what is going on and is always bright and cheerful
17 December 2025
Partridge are good, & Esther Dewey from the team is fantastic (deserved a shout out, credit to the brand).
16 December 2025
Helpful personnel.
16 December 2025
Always superb service.
16 December 2025
Polite and full knowing of what wants doing
15 December 2025
Mini servicing is always comprehensive & includes great feed back. The customer care is highly professional.
15 December 2025
Everything was fine
15 December 2025
Completed everything asked for.
14 December 2025
Attentive as always.
13 December 2025
All done and dusted in the day. car returned clean, washed and tidy
13 December 2025
Excellent service guidance particularly by Esther
12 December 2025
Great customer service. No problem when I turned up early and they slotted me in.
10 December 2025
All we could have asked for - very easy to do business with - full explanations and answers to our questions
10 December 2025
All items flagged were resolved and everything ran very smoothly
10 December 2025
From the east drop off and pick up to the live update of the progress I couldn't expect more
08 December 2025
Very friendly meeting from lady on reception and helpful lady that looked after my booking
08 December 2025
Very helpful from start to finish. Joe and Esther were great with their video and correspondence/information throughout the process.
08 December 2025
All great but the receptionist and Esther were particularly helpful
08 December 2025
Easy
07 December 2025
Friendly and efficient staff. Easy booking process.
06 December 2025
Very happy and a great team
06 December 2025
Esther is always so friendly and professional. The take away coffee I got when I dropped off my car was a nice touch.
06 December 2025
It's ok
06 December 2025
Brilliant service from beginning to end.Staff are polite and knowledgeable.Esther Dewey is an excellent service advisor.She always goes the extra mile.I am very confident bringing my car to Partridge of Hampshire for any work that my car needs doing.
05 December 2025
This was an urgent repair carried out without warning thank you
05 December 2025
Customer service look after you and keep you updated on the repairs in question.
05 December 2025
Serviced the vehicle, complimentary car clean. Knew when to drop off and pick up, was notified by text how things were proceeding. Any interaction was greated with a smile and knoweldgable staff. Couldn't ask for more.
05 December 2025
Consistently excellent customer service service
05 December 2025
Everyone was very friendly and I was kept up to date with the status of my car
01 December 2025
Good customer service from drop-off for servicing until return of vehicle post servicing.
01 December 2025
As befire
01 December 2025
Very helpful and good service. Kept me updated with progress.
28 November 2025
As above. Everything that needed to be done was carried out and the option to pick it up after hours was very helpful.
27 November 2025
Highly efficient members of staff who are extremely knowledgable, friendly and patient. In particular Esther who is your employee based at the dealership. Outstanding service.
26 November 2025
great and professional approach
26 November 2025
I don't consider txt messaging very professional. The car wash wasn't great either. The windows needed to be recleaned inside
26 November 2025
Informative staet to finish
26 November 2025
I was made to feel very welcome and kept fully informed about progress.
25 November 2025
Welcoming and friendly. Nothing is too much trouble. Service was quick and efficient. I really like the video that talks through the brakes, tyres etc too.
24 November 2025
Great service
23 November 2025
Easy to book a service and rebook when the first date needed to be changed. Satisfied with the servicing with video reporting.
22 November 2025
Very professional and slick
22 November 2025
Great service and personal attention
21 November 2025
As above I am very satisfied with the service received
20 November 2025
Esther handled the whole process very efficiently and my courtesy car was ready and waiting for me
19 November 2025
Quick and reliable service . I waited in reception for my service to be done and was very well looked after by the two lovely ladies in reception area .
19 November 2025
They went way out of their way to solve our problem
19 November 2025
Service here is always very good. Esther is really friendly and very efficient letting you know how the service is going and keeping you updated
19 November 2025
The staff at Partridge Mini are professional and extremely helpful. I had to visit recently with a key issue and they sorted it within 24 hours.
19 November 2025
Easy going and really friendly, nothing was too much trouble
18 November 2025
Excellence
17 November 2025
Great service from Esther. Easy to drop the car off and pick up once work completed. Great to have text updates on progress plus the video links.
17 November 2025
Quick check in and good communication
17 November 2025
Wonderful staff! Extremely helpful and organized! Communicated brilliantly and we're done on time, even after doing a whole bunch of extras!!
16 November 2025
Kept up to date on progress of work and car ready to collect on time
16 November 2025
Communication about what was happening throughout the service was great and work was done as specified
15 November 2025
Quick, efficient, kept informed and updated
15 November 2025
Was offered & accepted a complimentary car wash & footwell vac but this never happened.
15 November 2025
Easy drop off Friendly faces Update message with progress
15 November 2025
All very easy and professional.
15 November 2025
Usually a good service, however this time I wasn't informed of a prolonged wait because of multiple servicing requirements. This made me late for other appointments
15 November 2025
It was a really easy and a pleasant experience.
13 November 2025
Very easy to deal with and timeframe on when to expect car back clear and accurate
12 November 2025
friendly and helpful from all staff
12 November 2025
Everything done on time as per schedule
11 November 2025
Service was great but disappointed to have to take a new car in for such big work!
10 November 2025
The experience at Partridge's was nothing short of exemplary. From first call to booking in, communication during the job and picking up - everything A1. Can't recommend highly enough!
10 November 2025
Esther was brilliant and thy went above and beyond
10 November 2025
Slick and timely provision of vehicle Service and very pleasant customer service Provided by staff
09 November 2025
Ben was very helpful
09 November 2025
Great personal service from Hayley on collection
08 November 2025
Perfect service
06 November 2025
The best car service I have ever had. Very personable, friendly, great service and made to feel v welcome x
06 November 2025
Esther has been really great looking after us at Partridge Eastleigh again!
04 November 2025
Esther stayed behind after 5pm to allow me to collect my vehicle.
04 November 2025
Quick to respond to any queries and polite
03 November 2025
Service booked easily, updates received, service completed.
03 November 2025
I have run flat tyres and they didn't have them, so they called around until they found them and had them delivered and fitted the next morning.
02 November 2025
Everything was as they said it would be. Do like the fixed appointment time / comfortable waiting area
02 November 2025
.
02 November 2025
Kept fully advised on service status
31 October 2025
Great customer Service
30 October 2025
Esther was very helpful and great especially went above and beyond dealing with a query on my emac plan.
30 October 2025
Helpful, friendly and communicative staff.
29 October 2025
Nothing was too much trouble
29 October 2025
Efficient
29 October 2025
Satisfied
29 October 2025
They go above & beyond
29 October 2025
Great service
28 October 2025
I have used this garage for several years years and the service has been consistently excellent.
27 October 2025
Esther is excellent
27 October 2025
I was very satisfied, but do to a mix up with my and my wife's number I didn't receive the notification that the car was ready to collect. But this wasn't due to any fault of the service department.
27 October 2025
Issue with my car was swiftly dealt with, booked in for next day, regular updates on progress and handover from Esther on collection was superb.
27 October 2025
Booked in my car, explained why and was updated during the day.
27 October 2025
Always a pleasure to pop in and have a nice chat with everyone!
26 October 2025
I had a new tyre fitted as part of the work but drove the car home and the warning light came on as the tyre hadn't been inflated and was low in pressure, so I had to drive to put air in it.
25 October 2025
Friendly efficient staff but didn't have a part in stock my mini needed
24 October 2025
Esther was brilliant she took all the stress out of the process organising everything for me and keeping me updated. The little gift at the end was just wonderful. Full marks to Ester. Also my repair was carried out brilliantly with video and photos
24 October 2025
Highly satisfied.
23 October 2025
Friendly and helpful customer service. Always a pleasure to deal with. Work carried out within specified time to an excellent standard.
22 October 2025
Heater wasn't working and now we have heat I was well informed of situation all day
22 October 2025
Helpful staff
22 October 2025
always the service are in the highest standards
21 October 2025
Ester is always professional, friendly and helpful
21 October 2025
The high standards of BMW were met , throughout my visit and the service provided to my Mini Countryman
21 October 2025
Booked in easily, easy to deal with, answered questions well. 1 MoT advisory was noted, it's currently with the warranty team to arrange repair
21 October 2025
The work to be carried out on my car is always completed very efficiently.
21 October 2025
My car was done quickly and came back washed and valeted.
20 October 2025
Very helpful and polite staff. Great attention to detail
19 October 2025
Staff made me very comfortable and kept me informed
19 October 2025
Easy to book and easy whilst there
19 October 2025
Rowan was excellent, great persona and polite and attentive
18 October 2025
Booked easily, online check in , waited less than 2 hours Esther was exceptional as always with great customer service skills that put you at ease , she is a credit to the company .
18 October 2025
The extras are noticed and make me want to come back
18 October 2025
As I said before everyone are extremely helpful. I wouldnt go elsewhere.
18 October 2025
Treated very well
16 October 2025
The rattles were not fixed - it's a design fault Problem was not entirely solved Now survey getting on my nerves as won't move on from this question unless I give 5 stars
16 October 2025
Great communication, really made an effort to assist me when my needs changed and managed to accommodate me at short notice. A really great experience from start to finish and a pleasure to deal with.
15 October 2025
Brilliant customer service from Esther
14 October 2025
Did exactly what I was informed about
14 October 2025
Couldn't fault it. I appreciate the video and the effort taken to investigate the issue
FIND Partridge of Hampshire.
Address
- 1 Stoneycroft Rise, Chesnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- 1 Stoneycroft Rise, Chesnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- Unit F1, Bar End Rd, Winchester, Hampshire, SO23 9NP
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
05 January 2026
It was lovely, straight forward, helpful, nothing seemed like an issue. Lovely experience with Ricardo Lopes