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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
277 ratings and 236 comments received in the last 90 days.
28 October 2026
The ordering and handover processes were straight forward. The 'MINI Expert' was professional, yet friendly, throughout and he pitched the handover information at the right level for me, relaying the essentials without being overwhelming.
27 October 2026
Ben was very thorough in going through all the paperwork & why some questions were being asked. Great communication
20 October 2026
Despite some delays with the finance process, the team was very helpful and supportive throughout. They kept me updated, worked hard to resolve the issues, and made the handover a lovely experience.
11 October 2026
offen told to call anothet day, Always told I'll need to wait in a long que while no customers where arround, discouraged from ordering electric, forced me to set up Mini app on the spot before handing keys, and nagging to give a 10 out of 10 review.
09 October 2026
Friendly staff. Made the order process very easy. Great knowledge about the different spec on the cars and checked what I wanted
09 October 2026
Ricardo Lopes was a confident, knowledgeable and helpful sales manager throughout the purchase process.
06 October 2026
Not everything was explained
06 October 2026
Ricky Lopes was extremely helpful at every stage of my purchase. He was straightforward, honest and funny. He has a great personality combined with great attention to detail. I felt reassured about my decision all the way.
04 October 2026
Excellent service, all staff attentive, not pushy just welcoming
03 October 2026
Ricky was extremely helpful and knowledgeable throughout the entire process. I was completely satisfied with every aspect of the purchase and delivery of my lovely Mini Countryman. Ric
02 October 2026
Great information and tuition when collating the car.
02 October 2026
Very kind attentive service. Explained well and in a relaxed atmosphere. On handover day there was a slight problem due to Mini finance but it was all sorted with no stress to me.
01 October 2026
My salesman, Shaun, provided exceptional customer service. Very helpful and listened to our requirements
30 September 2026
I had the best experience and help finding a car suitable for me, and the staff were wonderful
30 September 2026
Very professional and smoothly experience
28 September 2026
There was an issue with the registration number plates but the dealership dealt with it efficiently sending new plates out the following day
25 September 2026
Easy to deal with, clear, courteous and nice small touches like good coffee.
24 September 2026
Ben the salesman at Chandlers Ford was amazing from beginning to end. He kept me updated and answered all my questions. He went above and beyond. He's a great asset to this branch of Mini
23 September 2026
Excellent advice and customer service from Ricky at Partridge Mini.
20 September 2026
Friendly staff who didn't try and oversell products. Were happy to support my needs. The venue itself was very smart and modern.
19 September 2026
Originally I ordered a countryman through hippo in April. However was quoted a price for a mini cooper which was significantly less. This was only picked up by myself on the final signing and confirming.
17 September 2026
I was treated very professionally. My purchase was fully explained - first class service.
14 September 2026
Happy with experience with the helpful staff at Partriges. Not with the online paperwork I didn't find it user friendly.
14 September 2026
Everything went so smoothly, from start to finish. Our salesman (Shaun Greenley) couldn't have been more helpful all the way through the process. We have recommended him to our daughter and wouldn't hesitate to recommend others.
13 September 2026
Shaun was great and provided brilliant customer service
13 September 2026
Ben and the team were the best mix of friendly and professional.
11 September 2026
Being of a certain age and not confident dealing with the 'online technology' to do the purchase, i didnt want the 'faff' of it all ! Shaun at Partridge Mini put me at ease and went above and beyond to make the whole process so much more comfortable
09 September 2026
Always friendly, knowledgable and happy to answer my many questions!
09 September 2026
Excellent, Personal service with close attention to needs/requirements of customer. Compared to other Mini Dealers an outstanding service.
08 September 2026
All round a good experience
04 September 2026
Great service
29 August 2026
Very friendly, efficient and excellent service
16 August 2026
This will be our 4th Mini. Fantastic cars.
16 August 2026
I couldn't be more impressed with Shaun. He was fantastic throughout the whole purchase and delivery process, professional, helpful, friendly and always willing to go the extra mile. He made the whole experience easy and enjoyable.
01 November 2026
Work done to schedule; booking in was painless. Like the video, too. Mind you, the walk from home is becoming more of a struggle - anno domini!
31 October 2026
Excellent the team couldn't do enough
31 October 2026
Great
30 October 2026
An issue with brakes was identified during the service. Whilst it took longer to fix than initially expected, it was handed back working to me working as good as ever. Great comms throughout by Esther who was handling my case.
30 October 2026
Excellent service as usual
29 October 2026
Very good service and Esther was so lovely keeping me updated.
28 October 2026
Generally ok but trying to get hold of them later in the day proved difficult with phones not answered
28 October 2026
Convenient day and time waiting appointment service carried out within reasonable time
28 October 2026
There could have been better communication re the technical fault. It wasn't until I came to collect the car that I was told exactly what was wrong with it. At no point did anyone tell me if this was going to be chargeable or covered under warranty.
28 October 2026
Felt like a number rather than a customer
27 October 2026
It is always a great experience - you feel looked after and comfortable whilst waiting.
27 October 2026
From checking in to picking up my mini everything went smoothly.
27 October 2026
Great communication, regular updates, really liked text updates and being able to respond by text. Happy with the work carried out and pleased it was covered by warranty. Staff really friendly and knowledgeable ??
26 October 2026
Great!
26 October 2026
I authorised work via the app as notified, 9.50, but was contacted via text and a phone call to ask for authorisation for the same thing, around 11.00, bit confused. My car was also referred to as my 'little mini' twice which felt a bit patronising.
26 October 2026
Friendly staff
26 October 2026
All good despite my car failed mot, speedily got issues resolved
26 October 2026
Helpful friendly staff who can sort out any queries . Service done promptly .
26 October 2026
Service reception were unhelpful and were not really interested in my satisfaction or listening to my concerns
26 October 2026
Excellent communication and service
26 October 2026
I was kept well informed regarding the repairs required. Disappointed, however, that the car is no longer washed after the work has been completed.
25 October 2026
Lost a star as initial receptionist was very blunt when I said I was waiting whilst my car was serviced, she said my car was booked in for the whole day. It was sorted but not a good start. Then no washing of car nor internal clean very disappointing
25 October 2026
Generally satisfied . Attention should have been drawn to faults on the service . Appreciate the visual inspection
25 October 2026
Ease of booking in. Well looked after during the MOT
25 October 2026
Very efficient. Useful being able to wait
25 October 2026
Service was excellent. Was disappointed that I was charged £59 for a back wiper especially as you purchased the car back from me.
24 October 2026
Friendly staff Efficient service
24 October 2026
The service included a valet and this did not happen
24 October 2026
The service was very efficient and the staff were helpful and very pleasant.
23 October 2026
Ester was great, everything was explained to me
22 October 2026
Happy with the service given
21 October 2026
Really good friendly service (as usual) and good communication. My particular interactions were with Esther Dewey and Ben Sillence.
21 October 2026
Couldn't expect anything more, the service received was just the best
20 October 2026
I was kept fully informed throughout the day.
20 October 2026
Received a friendly and professional service
19 October 2026
Esther was great as always. The new mini lounge along with BMW is great. I didnt get her name but the lady from reception was very friendly and ensure that I had enough coffee to keep me going.
19 October 2026
Work completed on time, 2 hour slot booked
19 October 2026
Esther is always very helpful and knowledgeable and keeps me updated with how everything is going.
19 October 2026
Esther was friendly, professional and excellent at communicating with me all day. My car was fixed quickly and at a price I was happy with.
19 October 2026
Overall is excellent service but please bring back car wash as complementary after service
19 October 2026
My mini was serviced and had an MOT . Booked in online . Was informed when mini was in workshop for each work done and who buy and was told when I could collect
19 October 2026
Clockwork service. Never fails to impress.
19 October 2026
Efficient and kept us informed.
18 October 2026
Very efficient, helpful and friendly from start to finish.
18 October 2026
Very efficient service kept informed about the service and completed on time. Car performing well.
18 October 2026
Very efficient
18 October 2026
The service results were clearly explained to me.
18 October 2026
Warm welcome when I arrived, kept informed of progress during works (who knew it would be a full replacement, I totally waggled it) and flexibility when collecting my mini.
17 October 2026
They go over and beyond to help and give a friendly service every time
16 October 2026
Really prompt service and kept fully up to date on progress
16 October 2026
Great smooth service provided.
15 October 2026
Satisfied
14 October 2026
The sales staff and the technicians were wonderful to interact with. I would like to specially shout out Barry Tanner who really went the extra mile with helping me.
14 October 2026
Very helpful knowledgeable staff. Regular updates. Work all completed on time.
14 October 2026
Friendly, welcoming.
14 October 2026
Everything done on time
12 October 2026
Did all i requested. Straightforward process.
12 October 2026
Communication was excellent. The Centre was really helpful when I had to reschedule my appointment.
12 October 2026
Mot whilst I waited. Quick easy and punctual
12 October 2026
Easy on-line booking, drop off and collection. Kept informed of progress and a clear informative video of vehicle inspection provided. All staff were friendly and welcoming.
11 October 2026
Easy to book and everyone was polite and helpful I would have liked the inside hoovered.
11 October 2026
Easy to get the work done. Efficient staff
11 October 2026
The recall was quickly sorted and i was looked after with drinks and wifi.
10 October 2026
All done well
10 October 2026
On checking in I left notes and nothing was followed through The car service clock not reset The dash cam cover was taken off and not out back on Despite asking for air to be in tyres this was not done Poor help was provided for the dash cam app
08 October 2026
No issues
08 October 2026
Everything met my expectations
06 October 2026
Kind staff, same people as well, no revolving door. Very important for me to see familiar faces.
06 October 2026
Arrived at 9.00am, to find that the Mini concession had relocated to the BMW garage. I travelled from the Isle of Wight and was advised that my MOT would be completed by around 3.00pm. No updates, arrived at 5.05pm, car available 10 mins later.
05 October 2026
The service was great
05 October 2026
Everything was sorted on the day and all staff were great
03 October 2026
Excellent service from all staff. They were attentive and professional which made the experience run smoothly and efficiently
03 October 2026
Great customer service , I was made to feel welcome by the member of staff at the front podium , whilst I was there I was offered a drink aswell which was a nice touch. Shout out to Ester as always for keeping me informed & offering great service.
01 October 2026
Shaun was fab, super helpful and lovely.
30 September 2026
Figures I was quoted were inaccurate and misleading, the total amount paid felt extortionate and nothing was properly resolved.
30 September 2026
Great service. Hassle free drop off and collection. Esther was brilliant.
30 September 2026
Very helpful staff, quick to get the repair done and kept me updated the whole time.
30 September 2026
Good friendly service from all staff, Esther certainly stands out although I think it would be better for customers to have her in the mini area
30 September 2026
Didn't complete work, detailer wasn't available when the car was already booked in to work on, a panel that had reacted the ceramic coating never got done. Disappointed!!
30 September 2026
Very professional and helpful. They moved me forward to enable me to pick the car up earlier. Very friendly staff.
30 September 2026
Every time I visit, the service is exemplary. Friendly, efficient and Esther is wonderful!
29 September 2026
Kept informed at all times
29 September 2026
The staff at Partridge Mini provide excellent customer service. I bought my mini here and received amazing service, and since then have driven from London to have my mini serviced because of this. Thanks to Esther Dewey, and Jason in Service :)
29 September 2026
Excellent service very friendly staff , always make you feel so welcome ..
29 September 2026
Always great customer service, Esther is exceptional
29 September 2026
Great customer service, always with a smile and a welcome
28 September 2026
I was kept fully informed of everything that was going on during my car's service & MOT
28 September 2026
I brought my car in but didn't realise I had to stipulate that I was staying and not leaving the car. However the young lady sorted it out and so it was all good
28 September 2026
Excellent service Great communication all day Courtesy car was ready and I was texted to say when the mini would be ready.
28 September 2026
Excellent service and professionalism
27 September 2026
Attentive staff
27 September 2026
The work was done well and in good time and the staff were very friendly and helpful.
27 September 2026
Nice and simple start to finish, staff very helpful.
27 September 2026
??
27 September 2026
Always friendly and veryhelpful. Work completed on time and veryimpressed
25 September 2026
Excellent service
25 September 2026
The team were very friendly and looked after me and the car very well !
25 September 2026
Esther is very thorough and kept me updated of my service and progress throughout the day.
22 September 2026
Very friendly and approachable
22 September 2026
Excellent receptionist is first class always smiling and happy
21 September 2026
I was informed my car would be ready in 2/3 weeks and it took 4 months. Bad communication throughout
21 September 2026
The whole process went very smoothly from booking my MOT to leaving with my car when everything was finished. I booked a 2 hour wait slot and my mini was ready well within this time. The receptionist was very welcoming and friendly
21 September 2026
Staff are so helpful
21 September 2026
Everything went very smoothly in terms of maintenance work, right from the start. Booking, contact, completion of work of the highest quality, follow up and handover at the end.
21 September 2026
Customer service at Partridge was excellent. The process was quick and easy, I was kept informed at all times during the service. The health video is always welcome too
18 September 2026
Completely satisfied. Only my age was the problem with the technology to check in . Plus not your problem mine for forgetting my reading glasses. Your staff happily took onboard my issues and listened to me very politely.
17 September 2026
Amazing fast responsive service from Esther and the team, responded to messages straight away and the car/all ready for my return as agreed.
17 September 2026
Very friendly and accommodating staff. Excellent service.
16 September 2026
Very efficient. Great customer service!
16 September 2026
All the team at Mini were lovely and very helpful. When I had to go to the workshop in Winchester the young lady there was delightful as was the guy who touched up my car handle. Credit to the team!
16 September 2026
Good communication and timing
16 September 2026
Always a pleasure to wait in the Centre.
16 September 2026
The seasonal check took place exactly as I wanted. Esther, as always, explained accurately how long it would take. The car was cleaned well as part of the check. When I arrived I was greeted by a lady and given coffee. A nice touch.
16 September 2026
Kept up todate, work carried out timely
15 September 2026
All went as per the plan. Great service from Ricardo at Partridge Mini, Chandlers Ford
15 September 2026
Partridge Mini always looks after me. They accommodated an extra service request at relatively short notice. The staff are always good, from Esther to the lady who made me a cuppa! What's not to like? ??
14 September 2026
I always find Mini Partridge to have both excellent customer service (particularly Ester) and technical skills.
14 September 2026
Enthusiastic, friendly, helpful, competent staff. Nice premises. Scheduled work carried out on time and on budget.
14 September 2026
Lovely people, thoughtful service and welcoming atmosphere
14 September 2026
Everything completed well within time frame. Reasonable cost, discount on air conditioning service was helpful. Esther was brilliant
14 September 2026
Esther as always is so helpful and professional
14 September 2026
great service and ease of booking
14 September 2026
very expensive and car not cleaned
13 September 2026
The recall on my 15 year old Mini wasn't necessary
13 September 2026
Overall experience
12 September 2026
Great customer care, really attentive
11 September 2026
Excellent job done under guarantee with genuinely positive - as opposed to formulaic interaction with staff.
11 September 2026
The Eastleigh centre was absolutely amazing and made it super easy for me to understand what was going on. I am a young girl who is totally out of her depth with it all, so this was hugely appreciated. Thank you!
10 September 2026
First class service
09 September 2026
Yes - well Looked after and service work completed in time suggested .
09 September 2026
Fantastic service
09 September 2026
Great service
09 September 2026
Very helpful, good communication. Item fitted well.
09 September 2026
Everything run smoothly
09 September 2026
Esther at Partridge Mini was beyond amazing. From the start, she listened to my grumbles about how terrible mini assist were and how dreadful the comms were, and she went above and beyond to communicate with me at all stages. What a star!
09 September 2026
Excellent service from all the team, delighted with the thoroughness of the work
09 September 2026
Esther Dewey was so helpful and arranged for my car to be repaired next day as I needed it urgently. Her attitude to help me went above and beyond the norm. I can't thank and recommend her enough.
07 September 2026
Super friendly and kept me updated throughout the time my car was with them
06 September 2026
Always very helpful
06 September 2026
Completely happy experience ...could not fault it
06 September 2026
Excellent every step of the way. Staff all very friendly and kept up to date every step of the way.
05 September 2026
The service was at the expected level
04 September 2026
Nothing to say
04 September 2026
Very efficient staff and felt very well looked after
04 September 2026
Lovely, welcoming receptionist. Nice comfortable waiting area with tea and biscuits. What's not to like!
04 September 2026
service was brilliant- helped out massively and quickly
04 September 2026
Very info RT native throughout the day
03 September 2026
Polite, friendly and efficient staff with good subject knowledge.
02 September 2026
Excellent customer service, very helpful and efficient
02 September 2026
Professional and friendly
02 September 2026
Good communication before during and after the appointment, no surprises
02 September 2026
Always had no problem with getting my mini serviced and always felt looked after by the team. Dealt with Partridge mini for almost 2 years and have never let me down.
02 September 2026
Ester is a credit to the company - lovely personality and very friendly
01 September 2026
Excellent service
31 August 2026
I had to change my waiting appointment and partridges accommodated my request
31 August 2026
Excellent service accommodating me when I had a time restriction problem
31 August 2026
Excellent customer service
30 August 2026
The original work of changing wheels and accompanying sensors was completed on schedule, but the sensors failed after 10 miles. The Centre went into action immediately and arranged to collect the car and sort out the problem.
30 August 2026
Great service
30 August 2026
Fabulous customer service
29 August 2026
All done efficiently and very friendly staff.
29 August 2026
Great communications and swift replacement of my brakes when the car failed it's MOT
29 August 2026
Great customer service and offered a 2 hour service and had a quiet area so I could work whilst waiting
26 August 2026
Top, professional service. Very knowledgeable. Instilled confidence.
25 August 2026
Great service and kept informed throughout.
25 August 2026
Always satisfied - and free hot drinks :-)
25 August 2026
Jack was extremely helpful, arranging the test drive of the mini and made the purchase process very easy.
24 August 2026
Part delayed so a return trip required, however comms were very good from Esther. Slightly disappointed the boot hadn't been vacuumed but am assured it'll be done next time.
24 August 2026
MOT was done in the time frame asked for
24 August 2026
Very helpful, friendly and welcoming
24 August 2026
Always a warm welcome and offered coffee, by Esther and she has all my details at the ready
24 August 2026
Fabulous service , super attentive
23 August 2026
Very helpful people, great coffee and all extra services provided swiftly
23 August 2026
Check in was easy. I had a call to say it was completed and pick up was quick and easy.
22 August 2026
Good communication, no unexpected costs
20 August 2026
Always friendly, communicative and easy to follow process
20 August 2026
The main repair was well done. The mobile phone charger still does not work on my new, 3 month old phone. The valet was poor internally. Crisp fragments and sand still remaining. The boot was not vacuumed at all.
20 August 2026
Friendly, courteous and hospitable
19 August 2026
Very pleased with your communication and customer service. Especially happy that my car was so beautifully cleaned! Thank you.
19 August 2026
Great Mini garage. I have a mini garage round the corner from me in Portsmouth but i chose to travel to the better garage with better customer service
19 August 2026
Ester was very attentive, couldn't have been more helpful. I was kept informed every step of the way.
19 August 2026
The factory recall was scheduled to last one day but over ran until the following morning which was very inconvenient. Partridges do need to employ drivers to fetch and return as was done by Scotthall.
18 August 2026
Early appointment given. Very pleasant staff Excellent timely service on the day
18 August 2026
Excellent and efficient staff
17 August 2026
Always a seamless experience. Thank you the service team and Esther xx
16 August 2026
Friendly and efficient service
16 August 2026
I felt I was looked after & everything was clearly explained to me at different stages of my car service.
15 August 2026
Great service as usual. Keep informed of progress of MOT and any work that needed doing.
15 August 2026
I was made very welcome on arrival and kept up to date while waiting for my car
14 August 2026
Because it's very true.
13 August 2026
Check in too commercial, had to ask delay pick up due to additional work that could have been discussed at drop off with a human
12 August 2026
Kept in the loop on the progress of my car
12 August 2026
I had a problem with my mini which was solved by Partridge with very good service
11 August 2026
Efficiently, promptness, politeness and ease.
10 August 2026
All good - communication, work done and even giving it a clean
10 August 2026
I asked for help setting up the sat nav in my car and was told it was very easy and that I could do it on my own. I said I'm dyslexic and I was told it will be fine. I asked about my phone sinking and was told the only way with iPhone everyone had iP
10 August 2026
The cost of recommending works to be done added to £700 (brakes) which upset my daughter as she panicked and thought the work had to be done on that day. Rather than waiting. Clearer billing or highlight this added cost when dropping the car off.
09 August 2026
Great service and working conditions so I could log on and wait
09 August 2026
Esther is always very attentive and helpful. Keeps us updated and even helps me when I accidentally brought the car in a day early!!!
08 August 2026
Great! Lovely people, seemless process
07 August 2026
Great service. Kept me updated all day and everything was done brilliantly.
FIND Partridge MINI.
Address
- 1 Stoneycroft Rise, Chesnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- 1 Stoneycroft Rise, Chesnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- 1 Stoneycroft Rise, Chestnut Avenue , Chandlers Ford , Hampshire, SO53 3YU
Opening Hours
- Mon–Fri:07:45 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- Unit F1, Bar End Rd, Winchester, Hampshire, SO23 9NP
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- 1 Stoneycroft Rise , Chestnut Avenue , Chandlers Ford , Hampshire , SO53 3YU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 02380 9800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
01 November 2026
The product is very good but buying from Mini UK not the dealer he was fine is very frustrating.