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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
239 ratings and 157 comments received in the last 90 days.
23 May 2025
Great team and awesome experience
04 May 2025
As above
29 April 2025
Kept informed of progress of build
06 April 2025
Was never good and everyone was great.
06 April 2025
No issues
30 March 2025
Excellent customer service from Ricky Lopes
29 March 2025
Ricardo was great,really informative and nice a guy ,the service was 10 out 10 ????
28 March 2025
Ricky explained everything clearly so I knew exactly what I was buying and how the car worked. Ricky also created a wonderful and exciting atmosphere when I picked up my new mini.
28 March 2025
Chris Holder always makes the process seamless and his enthusiasm for the customer journey is always impeccable
27 March 2025
I was kept informed at all stages of the purchase and delivery of my new car. It was easy to email Christopher with any query and I would always get a quick reply.
25 March 2025
I was looked after by Chris Holder who was helpful, knowledgeable and communications were excellent throughout.
24 March 2025
Whole process from start to finish was all very easy
17 March 2025
Love my new MINI, so many more features to keep me busy!
17 March 2025
Very happy with our purchase
08 June 2025
Please see above
08 June 2025
Good communication and transparent pricing
08 June 2025
Partridge are always very helpful and professional.
08 June 2025
As above, the service experience was made easy. It was efficient and the people helpful and friendly.
07 June 2025
As above.
07 June 2025
Completely satisfied.
07 June 2025
All done as stated and cleaned, well on time
06 June 2025
Quick, efficient and friendly service
06 June 2025
Very friendly and efficient service
03 June 2025
Given full marks as lady booking in - can't remember name - was very helpful and arranged a car for me. Also kept me in touch with progress. However, note comments above about pre approving warranty work which is a Partridge problem.
03 June 2025
Easy to book the service and kept informed of procedure. Friendly staff
03 June 2025
As above
02 June 2025
Responsive staff
02 June 2025
Excellent customer service
02 June 2025
see above
02 June 2025
Advice and updates
01 June 2025
Everything moved smoothly and efficiently. I was kept informed throughout. We were well looked after by Esther. Courtesy car supplied promptly.
01 June 2025
I needed to collect my car earlier than expected and this was made available for me. Much appreciated.
30 May 2025
Very good with me. Very hospitable.
28 May 2025
All good but car cleaning not great. I had to clean all the windows when I got home as so smeary.
28 May 2025
very helpful friendly and professional
27 May 2025
Service was done for the time I requested to collect car. Liked the video which was self explanatory
27 May 2025
Always kept us updated.
27 May 2025
Friendly staff great communication from service team
26 May 2025
Professional and so helpful.
26 May 2025
As above
26 May 2025
Esther was very thorough, in that she kept me informed of every step of the process
26 May 2025
Very friendly, helpful staff. Great to receive the video on the vehicle inspection. Only downside was the mini connect app which had the time incorrect. Not a Partridge error, but they were extremely helpful in overcoming this problem
25 May 2025
All my needs met
25 May 2025
Esther Dewey has been great every time I turned up
25 May 2025
Esther has always been great and attentive, and the work done in the car has been as expected. Great service overall. Thanks
24 May 2025
Esther was fantastic, I was treated like a valued customer.
21 May 2025
Sorted everything out including courtesy car.
21 May 2025
Reasons stated above
20 May 2025
Video updates of Service findings were very reassuring
20 May 2025
Fault was repaired and the car returned in pristine condition
19 May 2025
It was nice to have a video to see what the service involved.
18 May 2025
The service was excellent keeping me up with what's happening to the car
18 May 2025
Great
16 May 2025
Friendly reliable service. Responsive to short notice requests for help
14 May 2025
Great service and great staff. Always friendly and feel looked after. Great communication. Even when bringing courtesy car back, as car park was extremely busy a colleague offered to accept car back to save me parking in an awkward place. Phew!
13 May 2025
The whole process was easy and everyone was really friendly
13 May 2025
Esther was great and kept me updated and looked after me whilst I waited.
13 May 2025
Good coordination
12 May 2025
Work was done and my car was ready earlier than expected.
12 May 2025
I had to pay £150 for an aircon re-gas when the vehicle was sold to me with this fault and the vehicle was still under warranty. I would like a refund. Equally my issue with the start stop was there at the sale.
11 May 2025
Good communication
11 May 2025
Updated and informed that all time
11 May 2025
as above
10 May 2025
Did what they said they would for the quoted price
08 May 2025
Everything fixed on car and kept upto date on progress.
07 May 2025
Great service
06 May 2025
Very responsive to my service and proactively extended courtesy car lease for unexpected delay of my service
06 May 2025
Easy to communicate with & the staff are attentive & friendly.
06 May 2025
Service good and on time. Information also good
05 May 2025
The professionalism and high level of customer service, particularly the lady who looked after me. (Lego)
03 May 2025
As always great service, friendly, accommodating, caring and I know that my car is in good hands.
02 May 2025
Excellent service, very helpful staff. Overall, pleasant experience
01 May 2025
Fun quick and informative
01 May 2025
Brilliant customer service!
01 May 2025
All very professional and communication re progress etc excellent
29 April 2025
Not charged the fully diagnostic fee, informed by Esther of progress on my repairs, work completed well ahead of schedule.
29 April 2025
They fixed the problem and cleaned my car, inside and out.
28 April 2025
All as above, whole process was easy
26 April 2025
Easy to book, trust in quality service
24 April 2025
The service provided was 5 star and was a big improvement when compared with previous visits.
24 April 2025
Great
24 April 2025
Punctual, excellent service overall
24 April 2025
The been treated very welcomed
22 April 2025
Esther was super charming and helpful as always and is the only reason I would return. £415.33 plus VAT for a new battery was just too much. Total charge was £641.95 for a brake fluid change and a new battery.
21 April 2025
From the telephone e to the pickup the car everything was good
20 April 2025
Can be expensive and takes ages to get booked in
20 April 2025
Good communication. Staff polite and efficient
20 April 2025
Very satisfied. As usual Esther was very helpful and professional.
20 April 2025
No problems, great customer service.
19 April 2025
I liked the regular progress information, the video of the car checks and the pleasant and efficient service.
17 April 2025
Easy in and out for my service
17 April 2025
Esther was helpful
16 April 2025
Good communication
16 April 2025
Friendly and helpful customer service
15 April 2025
Constantly notified on progress
15 April 2025
If booked a time with the Mini centre by phone but the app reminder gave a different time, I thought I had made a mistake in my diary so ended up being late for the appointment
15 April 2025
As above, Esther is brilliant
12 April 2025
With all the online booking and auto check in it's a little impersonal but overall it works and is efficient
10 April 2025
Esther, as usual was fantastic. The best customer service from any car service department that I have experienced.
10 April 2025
Kept in touch and finished early
10 April 2025
Couldn't have asked for more.
10 April 2025
No additional comment
10 April 2025
Kept updated at all times and kept to the timescale requested
09 April 2025
Everything went smoothly and no hassle
08 April 2025
Esther was perfect
07 April 2025
Esther was fantastic. She was helpful and polite.
07 April 2025
Esther was extremely helpful and patient with my needs
07 April 2025
Work done, receptionist very helpful.
06 April 2025
Nothing to add
05 April 2025
Staff very helpful
05 April 2025
Great experience
04 April 2025
5 stars, very satisfied, good customer service, good communication
02 April 2025
Quick service, problem-solving, very good value and highly trusted. The best in the business.
02 April 2025
My mini was given a lovely valet The staff were helpful, tentative, kind and thoughtful (eg Esther shared her popcorn with me!) I was given regular updates on progress, very helpful
01 April 2025
Was kept well informed through the time my car was in for service.
01 April 2025
My service was dealt with efficiently and speedily
01 April 2025
Lovely service no complaints
01 April 2025
It worked like clockwork
01 April 2025
Able to book in with short notice. Excellent customer service and knowledgeable staff particularly Ester.
01 April 2025
Work completed as described in timely fashion
01 April 2025
I wasn't made to feel like a decrepit old woman!! I was kept informed of progress through the day and when things didn't go quite to plan, the stops were pulled out to put things right
31 March 2025
x
31 March 2025
Highly efficient service; pleasant environment; professiuonal and helpful staff.
31 March 2025
I was impressed with the level of service which was friendly and efficient.
31 March 2025
Esther was a joy, friendly, attentive, helpful
31 March 2025
Very pleased with the service I received, even including a complimentary car wash which was a great touch. Esther couldn't have been more helpful and friendly and made the whole experience very welcoming and smooth.
31 March 2025
Good communication and regular updates.
30 March 2025
Lady who served me was very organised and professional
30 March 2025
Whilst the work got completed it took 4 weeks to get things sorted. Whilst Communication was great when purchasing the car it was not greatest when trying to get work authorised as many occasions I had to chase things
30 March 2025
Everything pre booked was completed on time.
30 March 2025
While u wait mot. Cleaned car and done on time
30 March 2025
Friendly and efficient - all you need
28 March 2025
Quick
27 March 2025
I was told the approximate cost and the final bill was about the same, so no nasty surprises.
26 March 2025
Good service
24 March 2025
Very satisfied
24 March 2025
Service dealt with in a timely manner and I was kept informed on progress
23 March 2025
Very clean, liked the video & felt it explained problem
23 March 2025
.
22 March 2025
The courtesy car and valeting made the difference for me
22 March 2025
No complaints
20 March 2025
Esther is always the most helpful and professional person in the service team. She always keeps you up to date with progress and nothing is too much trouble
20 March 2025
From the initial consultation it seemed to take a long time to get the vehicle back on the road.
19 March 2025
Would have been 5 stars but .. picking up took too long. The woman I had dealt with was lovely but busy. No-one else could help, just talk 'I've been on a how (not) to keep customers happy course' language.I didn't want to sit down or drink coffee.
19 March 2025
Esther went out of her way to help, both on the phone ahead of and during my visit.
19 March 2025
Kept updated with service
18 March 2025
Absolutely nothing to be unhappy with and great communication throughout.
18 March 2025
I requested an internal and external car clean but when I picked my car up it had not been done. So a little disappointed
18 March 2025
The service was ok though there were aspects that stopped it being 5 star. Everyone was perfectly polite but it wasn't really anything more than average
18 March 2025
Good customer care but expensive
18 March 2025
Esther the service contact looked after us very well and kept us informed at all times. Esther was very pleasant and welcoming and overall presented Partridge Mini excellently.
17 March 2025
Esther excellent communication
16 March 2025
Like the car and the service
16 March 2025
From booking to driving away the tho staff were exceptionally friendly and made suggestions as to how to include additioal work which had become necessary. More importantly, they made it happen.
16 March 2025
Always great service
15 March 2025
Kept me informed at all stages.
04 June 2025
Everything went smoothly and I was well treated and informed every step of the process.