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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
249 ratings and 196 comments received in the last 90 days.
27 May 2026
Partridges were extremely professional the whole way through. All staff were courteous and made us feel welcomed and valued. Unlike Snows in Portsmouth - hence why we walked out and came here instead.
27 May 2026
Nothing was too much to ask I felt very comfortable with all my questions
23 May 2026
The Sales Person was very helpful and informative
21 May 2026
Seemless and Ricky made it easy and stressfree.
11 May 2026
The mini team at Chandlers Ford we very welcoming and really approachable.
04 May 2026
Everything went smoothly and Shaun explained everything and answered all my questions.
04 May 2026
Was 5 star until we collected the car. We wanted to collect on 01/05 but were persuaded to collect on 30/04. We asked repeatedly about car tax and told we would get a full 12 months. Checked on gov website and it renews 01/04/27. We were lied to.
03 May 2026
All the staff were helpful and informative and kept us updated while waiting for handover.
03 May 2026
Great customer service. A friendly team and very helpful.
01 May 2026
Service was great from start to finish
28 April 2026
Kept me informed well
28 April 2026
Chris Holder was a really nice guy to deal with,great balance of knowledge and listening to our needs without beingnpushy
28 April 2026
Rowan was polite, helpful and friendly- whole experience enjoyable. He kept me informed on a regular basis and followed up in all questions asked.
26 April 2026
all went very well. Rowan was very attentive during the sales process and the handover of the new car. Really liked the handover day with the mini in the special room under a sheet with the mini bulldog on top.
26 April 2026
Friendly, informative and professional throughout the centre.
26 April 2026
10/10 just perfect. Customer service 10/10 really made me feel comfortable even though my anxiety was through the roof.
25 April 2026
All areas of the service I received with Jack were great
24 April 2026
I had the best experience with the team keeping me updated on my order and they were really helpful providing any information I required. I really appreciated the call after delivery to make sure everything had went smoothly in the handover
21 April 2026
All the staff were really friendly and helpful during the process. I was kept up to date on progress.
19 April 2026
The Motability expert Ricky, helped me through the whole process making everything easy and intuitive.
16 April 2026
Shaun was brilliant with every detail and explaining everything! He also made the collection day brilliant as I was super excited about getting a new car!
03 April 2026
This is the third mini we have brought from Partridge Mini and have to say this time was the best time. Ricky Lopes was so helpful and not at all pushy. He gave us lots of clear information and showed me many functions of the car. Great service.
03 April 2026
Very helpful and knowledgeable staff. Do pressure just let me look and decide what I'd like and gave helpful suggestions to ensure I got the right car for me
02 April 2026
Very helpful and knowledgeable is buying and delivery of car
01 April 2026
Great support from jack
31 March 2026
Friendly and welcoming environment
31 March 2026
The whole experience was superb. Our salesperson Rowan was brilliant. Love someone who picks up the phone rather than just email - he's a star. The manager also came in to say hello on pick up day - you felt they really cared about you as a customer.
31 March 2026
I have picked up the perfect car certainly, i love it.
30 March 2026
Jack was incredible
30 March 2026
Knowledgeable and not pushy.
29 March 2026
Ensured we got the car we wanted to match our timescales
28 March 2026
Helpful and polite at all times. Attention to detail and happy to explain any questions
27 March 2026
Chris Holder was helpful and informative from the word go. We felt heard, special and comfortable
23 March 2026
Always kept informed through the process of the order to the day of delivery
23 March 2026
5 stars
17 March 2026
The Team at Partridge made every effort to assit the purchase despite issues experienced with the BMW/Mini online system.
16 March 2026
A few hiccups but they were resolved really well
12 March 2026
Really lovely team and have complete confidence in them.
08 March 2026
All went as well as poss
27 May 2026
Had an estimate of 2k and final bill 2.4k, no additional work required
27 May 2026
Service speed and communication faultless as always.
27 May 2026
Really friendly staff
27 May 2026
The lovely staff looked after me and made my visit special.
27 May 2026
warm welcome
26 May 2026
Very efficient
24 May 2026
Very efficient service. Extremely friendly and attentive customer service staff. Car returned in great working order and explained any issues.
24 May 2026
Excellent, the female member of staff who dealt with payment and paperwork was patient and friendly whilst maintaining a professional manner. Couldn't have asked for more. Thank you.
23 May 2026
I've just returned to partridge Esther gave me the confidence to return excellent customer service from start to end. I have just had my major service and felt I was being looked after.
22 May 2026
It was ok
21 May 2026
Constant updates, and pleasant to deal with
21 May 2026
Grateful for allowing me to pick up the car after 17:30.
21 May 2026
Excellent customer service. There was an issue but this was resolved.
20 May 2026
Thank you. Video was also very helpful
20 May 2026
I had an unexpected msge about my brake pads and was able to book an appointment at shirt notice. I had been very concerned as was due to drive on motorway next day with my elderly parents in their 90s..
19 May 2026
Esther is very efficient and always knows exactly what's going on whenever I have a query.
18 May 2026
Quick,easy and hassle free.
18 May 2026
As always usual excellent service by all staff.
17 May 2026
Friendly staff, work completed on time
16 May 2026
I was very pleased with the staff I was updated what was going on with the cat
16 May 2026
Kept fully informed. Car delivered on schedule
14 May 2026
They were excellent
13 May 2026
Excellent service , very helpful, very informative, very efficient Completely satisfied with all aspects
13 May 2026
Friendly, well organised and kept us fully informed of any developments.
13 May 2026
Customer service, facilities in the waiting area, value for money for the service
12 May 2026
Easy to book and friendly helpful people on arrival. I was kept informed on progress and able to collect my mini on time.
12 May 2026
I was very well looked after by the team at Partridge.
12 May 2026
Great experience for an MOT
11 May 2026
I think my service centre did a very quick and efficient job seeing as the part had to come from Germany.
11 May 2026
Helpful friendly and accommodating staff
07 May 2026
Easy process from start to finish. The welcome you get when you walk in, to the finish chat when you leave is all fantastic!
07 May 2026
Full informed via text by Esther
06 May 2026
The consistency of the work and customer service. James did great work on my car. And as always, Esther was great at keeping me up to date with how the work was going. Excellent work by both of them
06 May 2026
Polite and organised team. Kept updated throughout
06 May 2026
Customer service was excellent as usual - Esther Dewey in particular was very helpful
06 May 2026
Service was excellent, mini repaired in good time and Esther always kept me informed.
06 May 2026
Great welcome, easy drop off and collection. No hard sell on tyres which were recommended but not illegal.
04 May 2026
Great communication and service
03 May 2026
Usual good service.
03 May 2026
Excellent staff and service
03 May 2026
Great service from the whole team from booking to getting my car back from the MOT. As always huge thanks to Ester for looking after me, love the personal service.
02 May 2026
All human and good humoured.
01 May 2026
Nice showroom. Attentive staff.
30 April 2026
Everything worked and customer service was great
30 April 2026
Lovely service & staff -so helpful & extra biscoff ????
29 April 2026
A pleasant experience as always
29 April 2026
Great communication keeping me updated on the progress of the repairs
28 April 2026
I am always satisfied with the service from partridge mini
28 April 2026
Simple. Always looked after extremely well.
28 April 2026
I was kept informed throughout the time my car was in the wokshop. It was ready for collection on time. The staff were all very helpful and welcoming.
28 April 2026
Easy drop off process, warm welcome and car ready when they said it would be.
27 April 2026
All efforts made to make me feel comfortable and to speed up the return of the car when I returned a bit early
26 April 2026
Great friendly service
26 April 2026
Passed mot
26 April 2026
Great service, great communications and the touchscreen drop off point for my keys was fab
23 April 2026
Esther Dewey always makes the whole experience feel easy and personable. She takes the time to talk you through each stage of the repairs clearly and thoughtfully, which makes everything feel reassuring and straightforward. My car was sparkling too!
22 April 2026
Great service from Esther and the team
22 April 2026
Attentive and knowledgeable staff, comfortable and welcoming environment
21 April 2026
Good attention to detail and made sure I was updated
21 April 2026
Dropped off my car and was pleased to have a lift arranged to take me to work to avoid a 45 minute walk.
20 April 2026
Knowledge, friendlinessand customer relation of staff.
20 April 2026
Great service and sorted out all the issues
20 April 2026
Just great!
20 April 2026
Process was clear and efficient, communication was excellent throughout and costs were agreed up front so no surprises.
18 April 2026
Esther is fab - really approachable and helpful
17 April 2026
Esther always goes above and beyond.
16 April 2026
Efficient friendly service
15 April 2026
Genuine sales people. Quick turnaround. Chris came in to do the car handover on his day off.
15 April 2026
The car was collected so i didnt use the centre on this occasion. In tne past i have been very satisfied.
15 April 2026
Esther could not have been more helpful throughout the whole process. She was fantastic!
15 April 2026
Great customer service
14 April 2026
I had a documented manufacturing fault with the sender on the electric charging cover. You made me jump through the hoops to get you to confirm you would repair my car under warranty. You made me feel that the diagnostics costs were at my risk
14 April 2026
Easy drop off, just enough communication throughout the service, and an early pick up. Loved the Maoam in the key deposit box.
14 April 2026
Great friendly service
14 April 2026
Excellent service as usual. Work completed ahead of schedule and to an excellent standard
13 April 2026
?I had an unforgettable experience at this MINI 4S store, all thanks to the wonderful lady who assisted me. She was incredibly patient, responsible, and provided very clear explanations. Her professionalism made the entire process smooth and enjoyabl
13 April 2026
Good service and communication
13 April 2026
Well organised by Esther as usual.kept me informed on updates.
12 April 2026
lots of updates on the car and how it's getting on and lovely friendly staff
12 April 2026
Prompt booking available and able to have work carried out while you wait. Service work done and car cleaned.
12 April 2026
Esther at chandlers ford made sure I had my mini back for a hospital appointment and kept me informed the whole way
12 April 2026
Good job done and good communication throughout
10 April 2026
Very helpful and friendly
09 April 2026
.
08 April 2026
Very efficient service kept us informed at every stage could not fault the service. Esther on the service desk was amazing.
08 April 2026
The nicest customer service I have experienced in a long time
07 April 2026
Efficient prompt service. Always professional.
06 April 2026
Great service
06 April 2026
Easy to drop the car off & ready early
06 April 2026
Great customer service as always
06 April 2026
As always service staff were efficient and helpful makingit a satisfactory visit
06 April 2026
Great service and communication
05 April 2026
We were kept up to date and informed by video and text message.
05 April 2026
Simple good customer service and friendly conversation
05 April 2026
excellent system/ok maybe could have been finished earlier
05 April 2026
The staff were very helpful and understanding. Ester the lady that deals with servicing was very helpful
04 April 2026
Friendly team, welcoming and kind, explained everything clearly
02 April 2026
Good service
01 April 2026
Very helpful and sorted out issue with while you wait service
01 April 2026
They were able to book me in quickly and the staff were very friendly
01 April 2026
Worked perfectly and to time with friendly and helpful staff
31 March 2026
The app it did not recognise that we have a service plan for the vehicle. When we went to collect the car the mechanic was running late on a road test because of a burst water main. Despite these, the staff were unstressed, friendly and helpful.
30 March 2026
Very expense SERVICE
30 March 2026
Competent Excellent communication
30 March 2026
The service is always fast and informative with the vehicle health checks
29 March 2026
Brilliant service
29 March 2026
The centre is a well located and modern well equipped facility. Booking service is very simple and staff are always very helpful. Work on my car is always carried out to a consistently high standard without being too expensive.
28 March 2026
So helpful and professional.
26 March 2026
Very efficient, professional and informative
26 March 2026
Always so attentive and kept me informed of the progress of my car . Always a good experience. Even made me a lovely cup of tea! All staff so polite. Thankyou!
25 March 2026
Esther was amazing at keeping me updated the whole time my Mini was in for service. She is a real asset to your team and excels at what she does. She went beyond my expectations - and they are pretty high expectations. I cannot thank her enough
25 March 2026
Clear instructions, reminder, checked all ok previous day, overall clear comms
25 March 2026
Excellent service in reception. Very friendly, welcoming and efficient. Individuals on reception very nice to deal with. Work itself (brake fluid service) completed on time and on budget.
25 March 2026
Well looked after by very attentive reception
24 March 2026
My mini MOT was easy to book and drop off the car
24 March 2026
The focal point was Esther Dewey who has always been very professional and friendly. Others helped but Esther saw the job through.
24 March 2026
Always made welcome and everyone is so helpful
24 March 2026
Well organised. Good options with 2 hours appointments. The reception was great and I was well looked after throughout the appointment. And the car was properly cleaned unlike other garages!
23 March 2026
Great service
23 March 2026
5* Work carried out efficiently and to time scale. Esther as always very helpful with keeping me up to date as I waited, while work carried out. I was also offered tea and coffee by a member of staff thank you.
23 March 2026
Nothing to do with the service, but the MMI screen broke and it cost me £180 to tekll me that it was not worth repairing as the reparir is disproportionate to the value of the car.
22 March 2026
Welcoming staff who could answer all our questions & queries about servicing. The receptionist (Monday 16 March - apologies - didn't catch her name), Dana & Esther were all great to deal with.
21 March 2026
Excellent customer service
20 March 2026
Very efficient and polite Service representative, kept me informed as to what stage the service was at...very pleased with the overall experience
20 March 2026
Esther as always has been great and helpful with any servicing queries. I also have to give praises to the lady who works at reception, very welcoming and prepared a hot coffee for me.
19 March 2026
Super friendly staff - was offered coffee and a place to sit whilst I waited for my left to pick me up. Pickup and debrief was on point.
19 March 2026
Efficient Very welcoming lady on reception Friendly
18 March 2026
I had a delicious coffee made for me and a cheerful welcome expecting me for a MOT on my mini
18 March 2026
All very professional and polite. No fuss and kept up to date with text messages.
17 March 2026
The service and attention was really good
17 March 2026
It was excellent from start to finish
16 March 2026
The lady on reception was lovely. I was booked in for a waiting appointment and she showed me where everything was that I'd need during my visit. I was pleasantly surprised by the amenities available. Car was ready on time. Car wash was poor.
16 March 2026
As ever first class service.
16 March 2026
Excellent service. Everything done as requested, on time and as quoted. Staff were very helpful and polite.
14 March 2026
When mini was delivered to garage from recovery lorry I had corespondent soon after and my min was soon repaired
13 March 2026
Great service received from Esther, seamless drop off and collection.
13 March 2026
Ester makes it such a nice experience. Very easy and quick. First time I've had a waiting appointment and would definitely do this again.
10 March 2026
Excellent customer service, friendly and informative staff, excellent communication, great space to work while waiting ????
10 March 2026
Polite, friendly and efficient team
09 March 2026
Greeted as soon as I walked through the door and helped with key drop off. Offered a drink
09 March 2026
They were very helpful and pleasant. They solved the problem and kept me up to date with what was happening
09 March 2026
Service excellent
09 March 2026
Quick service, same person as point of contact, friendly atmosphere.
08 March 2026
The two ladies in reception were lovely and friendly and welcoming. The lady offering drinks was very attentive and funny.
08 March 2026
I arrived for the MOT and service to be told it had been booked in on the system for the following month. Esther managed to book it in for the following day and whilst not ideal I did appreciate her efforts to get it in before the MOT expired
07 March 2026
Rowan was really knowledgeable and very helpful
07 March 2026
Excellent service
07 March 2026
Easy to book. Great service.
07 March 2026
Everyone was really helpful and gave me a desk to work at while I was waiting for my car to be serviced - thank you!
04 March 2026
Always a good welcome, explanation of the work and the car was cleaned.
04 March 2026
Great team They take pride in there work Looked after mine like it was there own
03 March 2026
Contact Patridge Winchester and Eastleigh. They have the history.
03 March 2026
As always mini didn't disappoint. From booking to collection of my car - the service was excellent!
03 March 2026
The service is always undertaken as expected and the car returned sparkling and clean
03 March 2026
Always a great service by front of house staff and service staff.
03 March 2026
An amazing team who look after you, from arrival to leaving they keep you informed on the progress of the car and are just incredibly helpful
FIND Partridge of Hampshire.
Address
- 1 Stoneycroft Rise, Chesnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- 1 Stoneycroft Rise, Chesnut Avenue, Chandlers Ford, Eastleigh, SO53 3YU
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
Address
- Unit F1, Bar End Rd, Winchester, Hampshire, SO23 9NP
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 02380 689800
Southampton as well as surrounding areas including Winchester, Eastleigh, Fareham and Romsey
27 May 2026
Helpful, informative sales staff