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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
248 ratings and 166 comments received in the last 90 days.
05 October 2023
Loved the reveal of MINI!
05 October 2023
Very satisfied with my new car and the service I received
05 October 2023
Absolutely couldn't more more pleased about my New MINI.
05 October 2023
Very Happy
04 October 2023
Helpful salesman Patrick Male who ensured I felt looked after and answered all my questions
02 October 2023
Was kept informed the whole way.
28 September 2023
Very Satisfied. The car was even delivered to my house
18 September 2023
Purchase was nice and simple. Delivery was quick and efficient
15 September 2023
Perfect service and kind sale person
13 September 2023
Amazing experience, everyone couldn't have been more helpful and we were always kept up to date throughout our purchase!
12 September 2023
Rowan was really helpful, with the purchase of my MINI and now my wife.
12 September 2023
Paddie was attentive and professional at all times
07 September 2023
very satisfied
06 September 2023
Everything just went well, they were even able to bring forward our order significantly....
05 September 2023
Last minute rush with paperwork
02 September 2023
Quick turnaround as they had the car in stock
29 August 2023
Shaun was great and made the experience fantastic.
21 August 2023
completely satisfied, Ben made everything very easy and simple.
15 August 2023
So happy whole process was very easy
15 August 2023
Very clear and friendly team
14 August 2023
Very friendly staff and nothing was too much trouble. The private sales bay with the prepared car separate from the main showroom area was a very nice experience and made us feel valued. Sales Manager also came over to greet us.
11 August 2023
very satisfied, car is brilliant and the team at mini were excellent
10 August 2023
Love my new MINI and process was nice and easy
08 August 2023
The handover was special
08 August 2023
The sales process went smoothly and Shaun did a fantastic handover which was special.
07 August 2023
Great communication and service all round.
07 August 2023
Great friendly service from the start to the end.
07 August 2023
Thank you to Partridge MINI for my lovely MINI.
27 July 2023
Service and communication at all stages
21 July 2023
Ben and his team at Partridge were welcoming, helpful, knowledgeable and supportive ensuring the purchase process ran smoothly from start to finish
21 July 2023
Kept well informed at all times with regard to progress of new car
20 July 2023
The whole process was smooth and Paddy communicated well and kept us updated on the progress.
09 October 2023
Esther was really nice and helpful, went out of her way to help me and keep me updated on the work on my car
09 October 2023
I feel totally comfortable with the staff. They listen and get on to the same wave band.
09 October 2023
Always Friendly and helpful staff
09 October 2023
My repair was done quickly and I was kept well informed.
09 October 2023
delivered quality and explained every option
08 October 2023
Lovely team, I was so well looked after and made feel very welcome. I was kept informed at all times on progress on the service.
08 October 2023
they where honest ,and my warranty job as done without any fuss
08 October 2023
Would be 5 star if it wasn't so much money for an oil and airfilter replacement service.
07 October 2023
No surprises everything was explained and delivered as per the expectations that had been set
07 October 2023
Easy to book a service through the app, great service to drop off, check in online which is convenient and quick. Video of any notifications on the car, pick up was quick and car was clean
04 October 2023
Helpful pleasant staff who couldn't do enough for you
04 October 2023
Couldn't have done anymore
04 October 2023
Very satisfied with service recently carried out.
02 October 2023
Good customer service from start to finish
01 October 2023
Excellent customer service
29 September 2023
Friendly nothing is too much trouble attitude.
29 September 2023
All went smoothly
29 September 2023
Esther Dewey kept me well informed of what was happening during the service and MOT. She got me an early slot for my MOT, as my taxi was arriving at 4 pm on the day and the car was ready for collection when I arrived.
29 September 2023
I was completely satisfied
29 September 2023
Just perfectly executed a difficult maintenance/repair issue very quickly and efficiently. Friendly, accommodating and knowledgeable staff.
27 September 2023
Everything worked like clockwork and I got the phone calls I was expecting ref progress. I was also VERY impressed with a slightly lower charge than I was expecting AND a cheaper tyre than quoted by Protyre! Amazing!
26 September 2023
Very cheerful
26 September 2023
Service great
25 September 2023
Updates not provided, then lied to
25 September 2023
I was kept in the loop the whole time.
24 September 2023
I was extremely satisfied . everything is explained to me and the the work is carried out efficiently.
19 September 2023
As always completely satisfied with the service I received.
19 September 2023
The service is always top notch.
19 September 2023
great service
18 September 2023
Esther was very helpful and efficient from start to finish. The service was done quickly and the car cleaned and ready in just under 2 hours while I waited.
18 September 2023
Very satisfied with the service and would give a special mention to the girl I dealt with who was very pleasant and professional.
18 September 2023
Professional, friendly staff on hand who answered all the questions raised.
18 September 2023
Esther was very efficient, helpful and communicative. We was wanting to buy the mini airfreshener and she kindly included in the bill instead of having to go to the parts department to buy it separately
18 September 2023
Sorted MOT out as well as end of warranty service and brake fluid change
18 September 2023
Lovely customer advisor. Nothing too much trouble. Very prompt
18 September 2023
Overall, I am quite satisfied with the servicing I have received so far. However, one thing I was quite disappointed with was a quote for £1200 to do the tracking/wheel alignment. This cannot be justified when tracking usually costs around £100.
17 September 2023
Effiency service Esther is a professional
16 September 2023
Always excellent service.
16 September 2023
Great job done quickly
16 September 2023
Staff always polite & helpful!
16 September 2023
Brake Problem solved and mot and service completed and car returned within a few hours
16 September 2023
I felt that the booking-in system wasn't efficient. I arrived at approx 9.10; Esther was dealing at length with a customer.At one stage there were 6 colleagues sitting in corrals at computers and not one offered to help out.
13 September 2023
Satisfied with repair, however repair was to correct an issue with initial build quality of a new car
12 September 2023
Attentive staff. Kept updated by Ester.
12 September 2023
Mini side of the business is always quick and helpful
12 September 2023
Very informative, & helpful,nothing too much trouble .
11 September 2023
Pleasant and helpful
11 September 2023
Fantastic and what a superb clean my car also had. It was spotless!
11 September 2023
Service receptionist, Esther, did everything she promised. Service work carried out on time
11 September 2023
Very satisfied.
10 September 2023
Very satisfied,also given a lift near to work which was a real help.
10 September 2023
Seem less service
10 September 2023
Service was great, kept me informed. We forgot to reset the mot warning light though
09 September 2023
Excellent
09 September 2023
Everything done perfectly
07 September 2023
All good
07 September 2023
Price was cheaper than originally quoted. Advice given, but not forced upon me
06 September 2023
The staff kept us informed of everything and were welcoming and attentive. Regular updates during the day on progress.
06 September 2023
Very helpful
06 September 2023
The vehicle mileage was not correctly recorded on the service invoice - simply 'rolled' over' from the last service.
05 September 2023
N/a
05 September 2023
No problem, walk in, walk out, always a :)
05 September 2023
This time they let us know when the car would be ready and we got a thorough report when we collected the car
04 September 2023
Long story but I'd been somewhat let down (by folk at BMW) but Mini sorted it very quickly.
03 September 2023
We had great welcoming and friendly attention.
03 September 2023
Esther was absolutely brilliant, she even arranged for someone to take me to the train station, so I could get home.
03 September 2023
Kept me informed of progress on my car
02 September 2023
Friendly. Not pushy. Informative.
01 September 2023
confusion over where the car was and didn't get washed
30 August 2023
Easy drop off, kept informed of development and helpful staff when collected my mini
29 August 2023
I could not fault the service
28 August 2023
Great experience.
28 August 2023
Can't comment on the actual service because I have no means of accessing that but the whole experience from parking to collection was easy. My car was valeted (part of the service) and it was so clean when I drove away it felt like a new car.
28 August 2023
I asked if my mini could be ready by 1pm and the young lady arranged this for me
28 August 2023
When I arrived at the site, Esther had my papers on her desk and I was advised the time that the car would be ready. I would be phoned during the day to be given an update. That is exactly what happened.
27 August 2023
Friendly staff
27 August 2023
The procedure was really easy, staff were very kind
27 August 2023
Everything went very smoothy and efficiently
26 August 2023
I highly recommend the service
25 August 2023
Receptionist (Sarah) was very good, kept me informed throughout the day and stayed late so I could pick up my car
22 August 2023
Esther is very friendly and helpful in arranging our MOT
22 August 2023
Work completed in record time
22 August 2023
Really friendly staff, polite in both service and sales. Really appreciated quick phone calls to update on timing for collection.
21 August 2023
Easy to book in, nice customer service
20 August 2023
Fast and efficient service
19 August 2023
Great service
19 August 2023
Debbie Hartwell did a great job and my wheels came up really well. Thank you!
19 August 2023
Quick and easy from enquiry to getting the job done
19 August 2023
Very well looked after by Esther. Kept well informed about the progress of my mot/brake fluid change. Esther also helped me to load the Mini app which saved me money too. Thank you.
18 August 2023
MOT carried out efficiently and satisfactorily
17 August 2023
Efficient , no problems at all
16 August 2023
I was there for an MOT and it was all very efficient from the moment I arrived and handed the keys over. I had a coffee, somewhere to sit and work and updates on progress while I waited. Results were explained clearly at the end.
16 August 2023
It was all very easy and friendly - one small niggle - you identified that my key battery was really low - why was it not changed?
15 August 2023
Just friendly and helpful. They also called me to keep me updated all day. They also called my car
14 August 2023
It was nice to receive the detailed information given at the end
14 August 2023
After much discussion via the phone incorrect part was ordered so work rescued
13 August 2023
Great service
11 August 2023
Very good customer service
10 August 2023
I waited whilst my car was serviced and was kept updated throughout.
10 August 2023
Excellent service bar for an issue with the original bill that was different to the quote. This was quickly rectified though which I appreciated.
10 August 2023
Job was carried out properly
09 August 2023
Communication good.
09 August 2023
Friendly knowledgeable staff
08 August 2023
Well performed and was kept continually informed of developments such as MOT success, need for air conditioning service etc.
08 August 2023
Because member of staff, Esther, smoothed things over effectively and made the whole visit much nicer.
06 August 2023
Courteous, polite and helpful staff. Kept up to date with progress
05 August 2023
Difficult problem painstakingly sorted
03 August 2023
Polite and knowledgeable staff, nice environment,.
03 August 2023
Excellent service. My car looks like new again
02 August 2023
The original problem wasn't fixed on the first visit, but a fair compromise was reached. The staff were on the whole friendly, professional and polite.
02 August 2023
Always polite, friendly and efficient service
02 August 2023
I checked in the day before but was still confronted by a machine asking me to check in when I arrived. I repeated the check in process and a slot then opened for me to deposit my keys. The new wiper blades I asked for on line were not fitted.
02 August 2023
Jenny Marino again was paramount in making sure my car was safe for me to drive and to get me back on the road asap.
02 August 2023
Friendly straightforward professional
28 July 2023
Friendly, informative, knowledgeable, caring. I was kept updated throughout. Ester has 10 out of 10 from me in all respects, an absolute pleasure to deal with, speak to and meet. Best experience I've had a dealership over 4 decades of driving :)
28 July 2023
It was quick, friendly, efficient and I was kept fully updated throughout.
27 July 2023
It was pretty much perfect, but very pricey...
26 July 2023
Ester did a great job
26 July 2023
As ever the mini experience is easy, simple and lovely!
26 July 2023
Highly reliable effective and full understanding of the and customer requirements.
26 July 2023
The intermittent fault wasn't fixed but it's booked in again for the faulty screen to be replaced
26 July 2023
Staff are really friendly, knowledgeable and helpful, I felt listened to and advised appropriately.
26 July 2023
Esther is very prompt with her communication
25 July 2023
One, very simple, thing stuck out for me and that was the fact that our car had been cleaned prior to handing it back. A very nice touch, thank you very much.
25 July 2023
Good service
25 July 2023
Staff courteous and job completed within timescale given
25 July 2023
The work was completed within the time I was given. It was presented to me nice and clean inside and out.
25 July 2023
Met all my expectations.
22 July 2023
I've dealt with Partridges for years and service is always good
22 July 2023
Great customer service from Esther from the minute I dropped the car off. Kept informed during the day and the car was ready for collection as arranged
19 July 2023
No issues
19 July 2023
Excellent service. Well updated through the day
19 July 2023
took a long time to diagnose a fault despite all the electronic instrumentation.
06 October 2023
From start to finish right to the handover nothing was ever too much.