1. Find your Offer Number - It looks like 2757459/1 and it is on your order paperwork. If you cannot lay your hands on it, ask us and we will send it over.

2. Open the AI Assistant - It sits on mini.co.uk with MINI customer support. Ask about your order and enter the number when prompted.

3. Get your status - You get the current stage of your order and an estimated delivery date, without waiting for anyone to come back to you

We still handle the important bit.

The Assistant is there for a quick self serve update between conversations. Your handover is arranged with us, and we will confirm the final details with you directly.

• Handover date and time Always confirmed by your sales executive, never by the Assistant.

• Anything the Assistant cannot answer. Finance, part exchange, accessories, changes to your order.

• No order found. If your number is not recognised, your MINI may already have been delivered, or the number may need checking. Give us a call and we will sort it.