Car registration plate was incorrect as changed to private plate and you arranged the plates for me when I purchased the car. I also received two phone calls saying my service and MOT was due although I had already booked it in.

job done

Delivery collection service would give you 5*

smooth and efficient

Overall good service

Had to wait at least six weeks to be fitted in.

The aftercare has not been as good. It was obvious that once the purchase was done I was second to new customers

The process on the day was good.

Service advisor was unable to find any records of my car being with the dealership initially. Car was not washed or vacuum properly when I picked it up.

They were able to not only complete the service but do some work on the car to avoid me having to bring it in again for a recall

Gave the wrong time to drop off the car Told me the the racing stripes could be replaced with the service and they couldn't Didn't ring me when the car was ready

Service carried out on time, very nice courtesy car (MINI Convertible on a sunny day - what's not to like!). My car was cleaned and immaculate on collection.

I was told on the phone that the service would only take 40/45 minutes and so I could wait for it . It took around 2 hours before finished.

Once there the service was excellent, I was very unhappy at the number of weeks I had to wait before my car could be sorted & a courtesy car was available. Bearing in mind the main fault on my car was that I had no front or rear screen wash. I live a

Professional, efficient and friendly service.

A friendly, efficient and happy experience with immediate response to any questions

All went well at the centre

no issues at all

See above.

Concerned that the replacement of a runflat tyre could not be dealt with immediately

Raj, was very helpful and made the process very simple

Excellent service and a car wash

Mary, the sales rep looking after me, was just fab!

I think the cost of the first service is extremely overpriced

Poor response times to emails. Poor customer service and complete lack of care to customers. Why did it take a call from my husband to get the issue sorted out....don't treat me like a fool because I am a woman.

See above and problem with rear heater side panels was mentioned and we were told these would only come on if under 3 degrees, it was under 3 degrees when we noticed they weren,t working which your mechanic did not manage to grasp.

Sue Cook was very efficient friendly and organised and made the whole process enjoyable and if you were doing business with a best friend. Her bubbly attitude is a quality rarely seen and she is a credit to your company. A Highly professional lady.

All the work was done for the price quoted. Car was cleaned before being returned.

Faultless on the day but had to wait 4 weeks to be seen

Very smooth service

I booked the service 6 weeks in advance and was not offered a courtesy car even though I live approximately 30 miles away. I asked for something to be checked and it was completely ignored.

Plenty of time given to me and my husband.