Everything explained a very good customer service on pickup

I was a little disappointed with the hand over it seemed rushed.I had already previously owned a Mini, however this one is a PHEV so somewhat different however I seemed to know more about it than the sales person who handed over the car

Spent time to explain and demonstrate anything we asked

Quite disappointed with the service, there was an issue with the car following the service and was I left without a car for one day and stranded at the showroom when I returned the car. I had to pay for a train for work and then a taxis home from the

As above - I question what was done for the service as everything was not viewed, hardly the mini health check I was promised

Friendly and professional.

Original service & mot cancelled due to staff shortage. Also arranged was the fitting of 2 new tyres on your previous recommendation, a new furrel for the hand brake and a corner clip for the netting in the boot. Service rearranged for another week.

car picked up, everything done as requested, car returned. Very good

Would have been 5 but work took a day longer

All done within the time they said it would be.

Service was easily sorted out. Also have found out that you provide a pick up and return service which will be very useful in the future as I work in a hospital and cannot always get to you guys when needed.

As above- great staff, lovely cars, got to test drive, was offered tea/coffee/snacks during my time there

Everything went smoothly.

Raj at Mini was very helpful and this is my 4th Mini

Serviced to my satisfaction when requested and courtesy car provided

Less than 1 week after service my brake pad warning has appeared. Whilst noted during service as needing replacement soon less than 100 miles later they need replacing. Why not do them at the time???

Person who took my car in as per above answer did not appear to have problems but I did not ask for a specific ranking when I talked to him

No problems and staff very polite.

Everything was great and Mini arrived when expected.

Very easy to book and courtesy pick up and deliver back

The staff were lovely and kept me up to date with what was happening and the service was done as expected

Good customer service

Had little contact as bought through carwow, but very professional

Very friendly and informative salesmanship.Luis really puts the effort in to exceed expectations.

They didn't reset the service reminder in my car.

Handled efficiently

Was advised recall would be an hour/90mins but on arrival was told this was not the case. The staff did rush it through and achieved within 2 hours but I still missed an appointment in Winchester

Completely satisfied with short service

Painless process.

Courteous and efficient staff.

I've upped this score because they've extended the car parking area so it's not such a problem on arrival.

Communication was very poor I had to chase for updates. Then we had a delay from signing finance docs to the car being released. Then we had to resign them because the date was wrong. The last three cars from you signed and collected next day.

The work was carried out on time and my visit was trouble free.

Kim was absolutely brilliant and I felt informed through all parts of the process, plus I knew she would always answer emails and calls as soon as she could, which was very reassuring.

Satisfied

Smooth process and kept informed along the way. Very professional dealer, easy and informative handover.

Everything was dealt with promptly

Knowing beforehand of the particular mini we were seeking the sales person made sure that the car we required was built too our satisfaction

There was a wonderful lady there, going round the place like a whirlwind! Giving us tea and coffee etc, and the desk to work - amazing!

Nothing to complain about, very efficient

Same as above, nice environment, code etc.

All important items dealt with but a couple of less important ones were missed.

car valeted very nicely. The windscreen wipers are scrapping the windscreen making an awful noise, this was not corrected at the service, yet the service report states all was okay with the wipers

as mentioned above, I am always well looked after

As I said above it was totally down to the sales person who we dealt with.

Pleasant staff - very attentive !

Staff were really helpful - Particularly Andy & Sue

As per previous question. The recent experience was fine however the non contact since I bought the car is not what I would expect.

The service was complicated by the time given.

See answer 1. It also took 2 weeks of me constantly chasing to get finance documents emailed