Was a good experience, no complaints. Although apart from this survey there hasn't been any after sales contact?

As per the above answer.

As above. Staff don't seem to have time for you. I was stood waiting in mini when I wanted to book in my service. 3 men who worked there were laughing around eating chocolate! It took 10 minutes for someone to approach me...

Sue Cook was great and really helpful

Mainly for the above (1) and for the below (3)

Outstanding service from the sales team

I was kept informed at all times with what was happening with my car and any costs involved

Raj was ok but Ellie got things wrong like telling us that features were on the car which were not. If we had known we would have taken the navigation plus pack but we were told this would have only provided a slightly bigger screen.

Everything went smoothly...see above.

I had to chase the car at the end of Jan, having heard nothing when I was told by Manager Stuart that the car was built and standing somewhere as I did not want it until March (not true). I was chased by CARWOW as dealer telling them no order. cont

I had to have a new engine and Jennie couldn't have been more helpful.

Job completed satisfactorily, nice clean car returned. Comfortable waiting area with a cup of coffee and newspaper

Everything went as planned.

Had to repeatedly ring to secure warranty check but assistant on day was charming and helpful.

The only part that is of any note at this garage is Jenny who is extremely helpful and does her best under difficult circumstances with a car that has had numerous issues.

Although the receptionist was polite the car service was not upto standers of one of the major car maker. I have hard better services in less premium car maker.

I felt very comfortable and at ease with Mary Miah our sales advisor and felt we got the best deal possible

Very happy with friendly service

I bought my mini through a carwow deal. The sales process went quite well but the fulfilment was appalling. The young sales woman was a trainee. It became apparent that she was not being managed and was out of her depth. Appalling process.

Although it is not possible to check what was done, we were satisfied with the service and presumed that the service was done thoroughly.

Always top notch service.

Well looked after, pleasant people with enthusiasm.

Did what was required

After the service, I was advised a £180 charge was applicable without receiving a quote either at the time of booking or even when I took the car in to Partridge for the service. I was not advised beforehand that the car's TLC package had expired.

They gave me a full update on what needed doing plus topped the oil up and gave the car a wash. Lovely.Staff are all nice and polite too.

After sales service was a bit sloppy in that I had to keep contacting the centre to get updates in progress

Good service, value and workmanship.

Everything explained a very good customer service on pickup

I was a little disappointed with the hand over it seemed rushed.I had already previously owned a Mini, however this one is a PHEV so somewhat different however I seemed to know more about it than the sales person who handed over the car

Spent time to explain and demonstrate anything we asked

As above - I question what was done for the service as everything was not viewed, hardly the mini health check I was promised

Quite disappointed with the service, there was an issue with the car following the service and was I left without a car for one day and stranded at the showroom when I returned the car. I had to pay for a train for work and then a taxis home from the

Friendly and professional.

Original service & mot cancelled due to staff shortage. Also arranged was the fitting of 2 new tyres on your previous recommendation, a new furrel for the hand brake and a corner clip for the netting in the boot. Service rearranged for another week.

Would have been 5 but work took a day longer

car picked up, everything done as requested, car returned. Very good

All done within the time they said it would be.