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Customer Reviews.

sales

5

Excellant customer care in Partridge Mini. Andrew Whale was my main contact and was so helpful and great to deal with. The staff were very friendly and approachable.

09 September 2019

service

3

I wasn't really told what had been done apart from being told that it was all very straightforward and everything was ok. the staff were all very efficient but when I got home and looked at the "MINI SERVICING EXPLAINED" there were no ticks.

09 September 2019

service

5

due to My special .needs SERVICE dept did make effort book car in before 5 Sept.& My Hospital appts & OP will get 24 hrs notice(mot due 7th,) -If My Husband drove car in .Deal they drop him station to get to London in time imp meeting .Refused Car

09 September 2019

service

1

Tried to cancel a booking/appointment, via email and call, still waiting for call back.

09 September 2019

service

1

No correct parts when ordered in advance. Phone calls cut off when you ring them, and no answer to your text/emails about booking issues caused by the dealership. A general lack of care towards the customer. Poor workmanship. Failure to correct fault

04 September 2019

sales

5

We had an extremely helpful and enthusiastic member of the sales team dealing with us - Chloe Prince at Partridges in Southampton. They also gave us a very competitive price.

01 September 2019

service

5

Paul in Mini Service was very helpful and knowledgeable with the problem that I had. I had a lot of confidence in him getting the problem sorted.

30 August 2019

service

2

Booked in for MOT and service. On arrival told the service would not be carried out. Some system in place , unknown to me but not helpful for the customer as I have to return on another date . Very inconvenient.

29 August 2019

service

5

Meet and greet was friendly and professional. Car was sorted and returned to me as planned in lovely clean condition. They did what was promised, as promised.

28 August 2019

service

5

Driveshaft replaced under warranty, fast and efficient and good communication throughout

27 August 2019

sales

4

Only issue is the drivers rear Tyre was greatly over inflated at 3.4

20 August 2019

service

4

Always expect good service.

19 August 2019

service

5

Helpfull employees

19 August 2019

service

5

Service was done whilst I waited. Comfortable waiting area with tea, coffee and biscuits. All was completed on time.

18 August 2019

service

3

The checking in and actual service were fine but there was no provision for me getting home. I walked to the station but it was up to me to find out about public transport links. Even a five minute lift there would have been helpful.

16 August 2019

service

4

Had stripes pit on car. The place that did it didn't do right first time but was sorted out within 24 hours.

15 August 2019

service

5

The whole process was easy from start to finish.

15 August 2019

service

2

It's the second car we have purchased and recommended a friend also. Originally told my flooded car couldn't be looked at until mid August. This was brought forward after we contacted sales executive we bought from who had moved to BMW.

11 August 2019

service

5

Excellent reception, rapid turnaround and the car returned in pristine condition

10 August 2019

sales

5

Mary was brilliant

09 August 2019

service

5

Because you sorted very quickly.

09 August 2019

service

5

As above

09 August 2019

service

5

A pleasant experience.

08 August 2019

service

2

My experience was very mixed. The guys at mini when I arrived for my MOT were great but the staff that dealt with the booking told me diffiernt things, didn't offer great customer service as they left me feeling that I was too much work for them and

08 August 2019

service

4

Good sales team

07 August 2019

service

2.5

Disappointed with the service

07 August 2019

service

4

No one could give me a price for the service when I booked the service or when I rang beforehand. I could only get a price when I turned up. I was told Mini don't keep the database up to date on the BMW computers. Not my problem!

07 August 2019

sales

5

Partridge Mini are amazing we have had three minis from this dealership and the staff are a really great bunch of guys and girls. Always helpful, honest and just down right nice to deal with.

30 July 2019

sales

5

All good

29 July 2019

service

5

Car sorted and confident I am safe

27 July 2019

sales

5

Very good customer service. Salesman, Andrew Marck very helpful, spent time making sure that I was confident in driving an automatic car

26 July 2019

service

5

Prompt service. Friendly staff. Keep me informed throughout service

23 July 2019

service

5

Everything was explained in full and loved the video from the Technician

15 July 2019

sales

5

Helpful, relaxed atmosphere. No pressure when looking at cars. Glad Mary is still at a mini dealership. I hope Partridge know how lucky they are to have her as part of their sales family

15 July 2019

service

5

Routine 8 year bolt tightening service threw up a big problem - fuel tank hanging loose due to bolt shearing off. Partridge arranged an impromptu courtesy car and arranged for specialist to visit and remove the sheared off stub of the bolt.

12 July 2019

service

2

Explained problem when I booked service, namely how does interior mirror dip work? Then told may have to have it all day for diagnosis. Only 2 service staff, people waiting and sales/management just chatting not helping out.

10 July 2019

service

4

The service was done promptly and was explained thoroughly by the staff

09 July 2019

service

1

Very hard to get car booked in (see below), they had no way to trace the fault with my car, then promised to call me the next day with a way forward. 10 days later i am still waiting for that call.

08 July 2019

sales

2

We would have bought this car in January if we had dealt with a good salesperson - gave up when they didn't call back with a part exchange value for existing car. We have previously had service issues with our previous car.

08 July 2019

service

4

Fixed the problem but scratched car in process but it is being fixed so outstanding service

07 July 2019

sales

5

Excellent service without being pushy. Had a mini for a weekend to try out. Much aporeciated

07 July 2019

service

5

Everything went very smoothly and I was told exactly how long it would take.. and very comfortable showroom.

06 July 2019

service

5

Efficient friendly service

06 July 2019

sales

5

Partridge MINI are, quite simply, the best dealer I have ever used. I think I must have purchased over twenty new cars, including brands such as Lexus, Mercedes, BMW and Audi. Nobody has come close to the level of service provided by Sue and Georgie.

04 July 2019

service

3.5

Car registration plate was incorrect as changed to private plate and you arranged the plates for me when I purchased the car. I also received two phone calls saying my service and MOT was due although I had already booked it in.

30 June 2019

service

4

job done

25 June 2019

service

4.5

Delivery collection service would give you 5*

24 June 2019

sales

4

smooth and efficient