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Customer Reviews.

service

5

As above.

06 November 2019

service

4

First service completed promptly and two warrantee issues fixed. Had to leave the car there overnight though.

04 November 2019

sales

5

Everything went perfectly. I couldn't ask for a better service.

04 November 2019

sales

5

Sue Cook was so good , really nice lady , kept us updated on the car , we got looked after when we were in the showroom. Really professional & understanding on our needs.

04 November 2019

service

5

Did what I expected when I expected it

01 November 2019

service

2

Service took over 2 hrs when told it would be an hour, the car was left unattended until I pointed out an hour and a half later no one had done anything. Had a complementary MOT offered when needed and told this would be confirmed by email, no email

29 October 2019

service

3

Took two visits to correct problem.

28 October 2019

service

3

The problem was fixed, but being a brand new car it was disappointing that it need to go in so soon. I also had to wait over a month to get the car booked in.

26 October 2019

service

4

Great SERVICE

23 October 2019

service

5

They did everything that was required and in the given time frame.

20 October 2019

service

4.5

Excellent service, although I had to book my car in 6 weeks in advance to be able to have a courtesy car which unfortunately wasn't a mini

16 October 2019

sales

5

All info given and if not clear I can call back for further instruction, how good is that!

16 October 2019

sales

3

Team were apologetic about order issues and tried to find a solution

16 October 2019

service

4

I was very disappointed that I did not receive a reminder that my MOT was due (which I have before). When I mentioned it to the staff on the day of the service/MOT they said, "no we don't do that any more". I actually wrote to you online. No reply

15 October 2019

service

5

Always polite and welcoming

14 October 2019

service

4

Job done on time, apparently without a hitch. Car returned clean.

13 October 2019

sales

5

Dealership were excellent.

12 October 2019

service

5

Brilliant personal service from receptionist

11 October 2019

sales

5

Excellent communication in tone and content - despite the complications with the finance process - and highly informative to the level we needed

10 October 2019

service

1

Poor service experience. Broke lockable wheel nuts. Not contacted me that ordered replacements are available for collection. Rear brake pad sensor still showing only 2,000 miles left despite new pads being fitted. Not responded to email sent.

08 October 2019

sales

5

Really easy, was kept updated throughout the process.

08 October 2019

sales

5

Because of Georgie

08 October 2019

service

4

Everything I asked to be done was done

07 October 2019

service

5

Everything fully explained regarding the recall I had alongside my service. Car ready early to.

06 October 2019

service

5

Car was serviced and cleaned both externally and externally..Service Book and paperwork ready when collecting vehicle and feedback on condition and future servicing explained in detail.

04 October 2019

service

3

Bookings lost, unclear rebooking email

01 October 2019

service

5

Good service and on time

01 October 2019

service

4

Service was good, quick easy, well looked after.

01 October 2019

sales

5

It all went very smoothly

01 October 2019

service

2

As above. Bearing in mind it was a Motobility car! I do not think this was acceptable.

28 September 2019

service

4

Helpful and friendly staff

27 September 2019

sales

5

Very pleased with the whole experience and would like to say a special thanks to Sue Cook who was a pleasure to deal with.

27 September 2019

service

5

I found everyone to be very helpful - Nick bent over backwards when we had to wait for parts

25 September 2019

service

2

I understood my service was part of the TLC package. I felt that it was unlikely I needed a gear box oil change as I recently had a new gear box fitted 6 months ago. I did not feel they were honest about the fact I would be charged.

24 September 2019

sales

5

I was kept up to date at all times and everything was explained fully.

23 September 2019

service

5

Very friendly and efficient. Great communication. Can not fault in terms of pricing and service

23 September 2019

service

2

When I was told it was ready I still had to wait a long time. They forgot to put the service book in the car. When they returned it and I was home I discovered it had not been filled in so it had to be returned again.

22 September 2019

service

4

Everything went very efficiently on the day.

22 September 2019

service

4

I felt they did their best.

20 September 2019

service

5

Very friendly and efficient

16 September 2019

service

5

All went smoothly.

16 September 2019

service

4.5

Not much to fault,

16 September 2019

service

2

No communication, had to call the dealer many times, no calls returned. When booked, asked for parts to be ordered in advance, appears to have been completely ignored and had to wait for parts without vehicle

15 September 2019

service

5

My last service the customer service was non existen , this time my faith has been restored a little, there was someone to help me straight away and then completed the service while i waited in good time. Instructions are needed for drinks machine!

14 September 2019

service

2

Tyre pressures were not checked after I asked them to be as the warning light was on

14 September 2019

service

5

excellent service as always

12 September 2019

sales

5

Very professional service from Kris Lukas at Partridge Southampton

11 September 2019

service

5

it was all straightforward, with no problems.

11 September 2019

service

5

due to My special .needs SERVICE dept did make effort book car in before 5 Sept.& My Hospital appts & OP will get 24 hrs notice(mot due 7th,) -If My Husband drove car in .Deal they drop him station to get to London in time imp meeting .Refused Car

09 September 2019

sales

5

Excellant customer care in Partridge Mini. Andrew Whale was my main contact and was so helpful and great to deal with. The staff were very friendly and approachable.