Excellant customer care in Partridge Mini. Andrew Whale was my main contact and was so helpful and great to deal with. The staff were very friendly and approachable.

I wasn't really told what had been done apart from being told that it was all very straightforward and everything was ok. the staff were all very efficient but when I got home and looked at the "MINI SERVICING EXPLAINED" there were no ticks.

due to My special .needs SERVICE dept did make effort book car in before 5 Sept.& My Hospital appts & OP will get 24 hrs notice(mot due 7th,) -If My Husband drove car in .Deal they drop him station to get to London in time imp meeting .Refused Car

Tried to cancel a booking/appointment, via email and call, still waiting for call back.

No correct parts when ordered in advance. Phone calls cut off when you ring them, and no answer to your text/emails about booking issues caused by the dealership. A general lack of care towards the customer. Poor workmanship. Failure to correct fault

We had an extremely helpful and enthusiastic member of the sales team dealing with us - Chloe Prince at Partridges in Southampton. They also gave us a very competitive price.

Paul in Mini Service was very helpful and knowledgeable with the problem that I had. I had a lot of confidence in him getting the problem sorted.

Booked in for MOT and service. On arrival told the service would not be carried out. Some system in place , unknown to me but not helpful for the customer as I have to return on another date . Very inconvenient.

Meet and greet was friendly and professional. Car was sorted and returned to me as planned in lovely clean condition. They did what was promised, as promised.

Driveshaft replaced under warranty, fast and efficient and good communication throughout

Only issue is the drivers rear Tyre was greatly over inflated at 3.4

Always expect good service.

Helpfull employees

Service was done whilst I waited. Comfortable waiting area with tea, coffee and biscuits. All was completed on time.

The checking in and actual service were fine but there was no provision for me getting home. I walked to the station but it was up to me to find out about public transport links. Even a five minute lift there would have been helpful.

Had stripes pit on car. The place that did it didn't do right first time but was sorted out within 24 hours.

The whole process was easy from start to finish.

It's the second car we have purchased and recommended a friend also. Originally told my flooded car couldn't be looked at until mid August. This was brought forward after we contacted sales executive we bought from who had moved to BMW.

Excellent reception, rapid turnaround and the car returned in pristine condition

Mary was brilliant

Because you sorted very quickly.

As above

A pleasant experience.

My experience was very mixed. The guys at mini when I arrived for my MOT were great but the staff that dealt with the booking told me diffiernt things, didn't offer great customer service as they left me feeling that I was too much work for them and

Good sales team

Disappointed with the service

No one could give me a price for the service when I booked the service or when I rang beforehand. I could only get a price when I turned up. I was told Mini don't keep the database up to date on the BMW computers. Not my problem!

Partridge Mini are amazing we have had three minis from this dealership and the staff are a really great bunch of guys and girls. Always helpful, honest and just down right nice to deal with.

All good

Car sorted and confident I am safe

Very good customer service. Salesman, Andrew Marck very helpful, spent time making sure that I was confident in driving an automatic car

Prompt service. Friendly staff. Keep me informed throughout service

Everything was explained in full and loved the video from the Technician

Helpful, relaxed atmosphere. No pressure when looking at cars. Glad Mary is still at a mini dealership. I hope Partridge know how lucky they are to have her as part of their sales family

Routine 8 year bolt tightening service threw up a big problem - fuel tank hanging loose due to bolt shearing off. Partridge arranged an impromptu courtesy car and arranged for specialist to visit and remove the sheared off stub of the bolt.

Explained problem when I booked service, namely how does interior mirror dip work? Then told may have to have it all day for diagnosis. Only 2 service staff, people waiting and sales/management just chatting not helping out.

The service was done promptly and was explained thoroughly by the staff

Very hard to get car booked in (see below), they had no way to trace the fault with my car, then promised to call me the next day with a way forward. 10 days later i am still waiting for that call.

We would have bought this car in January if we had dealt with a good salesperson - gave up when they didn't call back with a part exchange value for existing car. We have previously had service issues with our previous car.

Fixed the problem but scratched car in process but it is being fixed so outstanding service

Excellent service without being pushy. Had a mini for a weekend to try out. Much aporeciated

Everything went very smoothly and I was told exactly how long it would take.. and very comfortable showroom.

Efficient friendly service

Partridge MINI are, quite simply, the best dealer I have ever used. I think I must have purchased over twenty new cars, including brands such as Lexus, Mercedes, BMW and Audi. Nobody has come close to the level of service provided by Sue and Georgie.

Car registration plate was incorrect as changed to private plate and you arranged the plates for me when I purchased the car. I also received two phone calls saying my service and MOT was due although I had already booked it in.

job done

Delivery collection service would give you 5*

smooth and efficient