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Customer Reviews.

sales

5

Everything explained a very good customer service on pickup

10 January 2019

sales

4

I was a little disappointed with the hand over it seemed rushed.I had already previously owned a Mini, however this one is a PHEV so somewhat different however I seemed to know more about it than the sales person who handed over the car

10 January 2019

sales

5

Spent time to explain and demonstrate anything we asked

10 January 2019

service

2

Quite disappointed with the service, there was an issue with the car following the service and was I left without a car for one day and stranded at the showroom when I returned the car. I had to pay for a train for work and then a taxis home from the

09 January 2019

service

2.5

As above - I question what was done for the service as everything was not viewed, hardly the mini health check I was promised

09 January 2019

service

4

Friendly and professional.

06 January 2019

service

1

Original service & mot cancelled due to staff shortage. Also arranged was the fitting of 2 new tyres on your previous recommendation, a new furrel for the hand brake and a corner clip for the netting in the boot. Service rearranged for another week.

03 January 2019

service

4.5

car picked up, everything done as requested, car returned. Very good

27 December 2018

service

4

Would have been 5 but work took a day longer

27 December 2018

service

5

All done within the time they said it would be.

26 December 2018

service

5

Service was easily sorted out. Also have found out that you provide a pick up and return service which will be very useful in the future as I work in a hospital and cannot always get to you guys when needed.

24 December 2018

sales

5

As above- great staff, lovely cars, got to test drive, was offered tea/coffee/snacks during my time there

21 December 2018

service

5

Everything went smoothly.

21 December 2018

sales

5

Raj at Mini was very helpful and this is my 4th Mini

21 December 2018

service

5

Serviced to my satisfaction when requested and courtesy car provided

20 December 2018

service

1

Less than 1 week after service my brake pad warning has appeared. Whilst noted during service as needing replacement soon less than 100 miles later they need replacing. Why not do them at the time???

20 December 2018

service

3

Person who took my car in as per above answer did not appear to have problems but I did not ask for a specific ranking when I talked to him

20 December 2018

service

5

No problems and staff very polite.

19 December 2018

sales

5

Everything was great and Mini arrived when expected.

18 December 2018

service

3.5

Very easy to book and courtesy pick up and deliver back

15 December 2018

service

5

The staff were lovely and kept me up to date with what was happening and the service was done as expected

13 December 2018

service

4

Good customer service

13 December 2018

sales

5

Had little contact as bought through carwow, but very professional

13 December 2018

sales

5

Very friendly and informative salesmanship.Luis really puts the effort in to exceed expectations.

13 December 2018

service

3

They didn't reset the service reminder in my car.

13 December 2018

service

4

Handled efficiently

13 December 2018

service

3

Was advised recall would be an hour/90mins but on arrival was told this was not the case. The staff did rush it through and achieved within 2 hours but I still missed an appointment in Winchester

10 December 2018

service

5

Completely satisfied with short service

10 December 2018

service

4

Painless process.

08 December 2018

service

5

Courteous and efficient staff.

07 December 2018

service

4.5

I've upped this score because they've extended the car parking area so it's not such a problem on arrival.

07 December 2018

sales

2

Communication was very poor I had to chase for updates. Then we had a delay from signing finance docs to the car being released. Then we had to resign them because the date was wrong. The last three cars from you signed and collected next day.

06 December 2018

service

5

The work was carried out on time and my visit was trouble free.

06 December 2018

sales

5

Kim was absolutely brilliant and I felt informed through all parts of the process, plus I knew she would always answer emails and calls as soon as she could, which was very reassuring.

05 December 2018

service

4

Satisfied

04 December 2018

sales

5

Smooth process and kept informed along the way. Very professional dealer, easy and informative handover.

04 December 2018

service

5

Everything was dealt with promptly

03 December 2018

sales

5

Knowing beforehand of the particular mini we were seeking the sales person made sure that the car we required was built too our satisfaction

30 November 2018

service

5

There was a wonderful lady there, going round the place like a whirlwind! Giving us tea and coffee etc, and the desk to work - amazing!

30 November 2018

service

5

Nothing to complain about, very efficient

29 November 2018

service

5

Same as above, nice environment, code etc.

29 November 2018

service

4

All important items dealt with but a couple of less important ones were missed.

29 November 2018

service

3

car valeted very nicely. The windscreen wipers are scrapping the windscreen making an awful noise, this was not corrected at the service, yet the service report states all was okay with the wipers

29 November 2018

service

5

as mentioned above, I am always well looked after

28 November 2018

sales

5

As I said above it was totally down to the sales person who we dealt with.

28 November 2018

service

5

Pleasant staff - very attentive !

27 November 2018

sales

5

Staff were really helpful - Particularly Andy & Sue

27 November 2018

service

2.5

As per previous question. The recent experience was fine however the non contact since I bought the car is not what I would expect.

27 November 2018

service

5

The service was complicated by the time given.

26 November 2018

sales

3

See answer 1. It also took 2 weeks of me constantly chasing to get finance documents emailed